Experienced Customer Support Consultant (Fluent English and Russian) – Blockchain Sector

Are you a customer support enthusiast with a passion for pioneering technology that's reshaping financial landscapes? Do you thrive in multicultural and multilingual environments? If yes, we invite you to join our dynamic team at blithequark as a Customer Support Consultant, where you'll have the opportunity to master new skills, achieve challenging goals, and enjoy a work-life balance in a fully remote setting.

Unlock Your Potential with blithequark

At blithequark, we're committed to providing exceptional customer support in the blockchain sector, and we're looking for a talented individual to join our team. As a Customer Support Consultant, you'll be the face of our company, providing top-notch support to our clients via calls, chats, and emails. You'll work closely with our development team and other departments to ensure seamless communication and resolve any issues that may arise.

What You'll Do:

* Provide exceptional customer support in the blockchain sector via calls, chats, and emails

• Build positive and long-lasting relationships with customers
• Meet team KPIs and consistently deliver high-quality results
• Stay up-to-date with cutting-edge technology and industry trends
• Securely work with customers' sensitive information, adhering to our strict data protection policies
• Apply the latest and greatest customer happiness practices to ensure customer satisfaction
• Maintain working knowledge of our client's products and services
• Communicate effectively with developers and other departments of various IT companies

What You Need to Succeed in This Role:

* Excellent English and Russian language skills (at least C1 for both spoken and written)

• Experience in customer support, preferably in the blockchain sector
• Personal or professional experience in crypto, with a strong understanding of the industry
• Analytical and research skills to effectively resolve customer issues
• Positive and responsible attitude, with a strong commitment to customer satisfaction
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

A Great Plus:

* Strong interest in innovative financial technologies or prior experience in the financial industry or payment processing

• Experience with CRM systems, with a strong understanding of customer relationship management

Benefits and Perks:

* Flexible schedule, allowing you to work at your own pace

• Opportunity to work fully remotely, with the flexibility to work from anywhere
• Inclusive international environment, with a diverse team of professionals from around the world
• Compensation in USD, with competitive pay and bonuses for referring friends
• Paid intensive training and probation, ensuring you're equipped with the skills and knowledge needed to succeed
• Work-life balance, with a focus on your well-being and happiness
• Responsive management, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities for professional growth and advancement

Who We Are:

blithequark is a leading innovative financial technology platform, dedicated to providing secure and reliable customer support services to tech companies around the globe. With over 10 years of experience in the industry, we've established ourselves as a trusted partner for businesses looking to provide exceptional customer experiences. Our team is comprised of talented professionals from diverse backgrounds, united by a shared passion for innovation and customer satisfaction.

Join Our Team:

If you're a customer support enthusiast with a passion for pioneering technology, we invite you to join our dynamic team at blithequark. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career in the blockchain sector. Visit our website to learn more about our company culture and values, and discover why blithequark is the perfect place for you to grow and thrive.

Disclaimer:

blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply for this job