Experienced Outbound Customer Success Specialist - Latin America Contractor
Are you a driven and results-oriented professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and have a strong desire to grow and develop your skills? If so, we may have the perfect opportunity for you. blithequark is seeking an experienced Outbound Customer Success Specialist to join our team in Latin America. As a key member of our customer success team, you will play a critical role in driving customer engagement, satisfaction, and retention.
About blithequark
blithequark exists to empower small business contractors to build and grow successful companies. Our mission is to change the fate of small businesses in the trades, which currently face a 50-80% failure rate within the first five years. We've built an all-in-one platform that helps SMBs grow sales, protect profits, and save time. With over 10,000 customers, blithequark is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We're backed by top investors, including Founders Fund, 8VC, and Human Capital, and are working to disrupt a fragmented, underserved, $600B market.
The Opportunity
blithequark is poised for significant growth, and we're expanding our customer success team to include a team of Outbound Customer Specialists. As a key member of this team, you will be responsible for reaching out to customers, representing the company as our front-line, and driving conversations with our customer base to improve their experience with our product. Successful candidates have the potential to be promoted to CSM (or other roles within Customer Success or Sales) within 6-9 months of strong performance.
What You'll Do:
* Achieve a daily target of 40+ outbound dials to connect with customers
- Establish meaningful connections with customers through calls, emails, and other communication channels
- Utilize Salesforce to track and manage customer interactions, ensuring consistent engagement and progress tracking
- Prepare customers for scheduled training sessions, providing them with the necessary information and context to maximize the training's value, while documenting the customer discovery for CS team members
Who You Are:
* You are hungry and determined to win. You have a clear, strong "why".
- Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of customer interactions
- You are coachable, a fast learner, and driven by self-improvement. Tenacious, self-motivated, and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision
- You are intelligent. You can have consultative conversations with business owners. You are a problem solver, adaptable, and articulate
- Excellent communication and interpersonal skills, with the ability to empathize with customers and understand their needs
Our Core Values
* Truth: We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
- Slope: Rate of change over time. We hire and reward based on a team member's potential, capacity, and growth-mindset, rather than a fancy resume.
- Mutual Benefit: The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other's aspirations and create alignment to get there.
- Competitive Greatness: We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a "job".
Location
This is a remote role, allowing you to work from anywhere in Latin America.
Benefits
* Mission-driven, values-based culture
- Competitive pay
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
More About Us
blithequark is an equal opportunity workplace and does not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a mission to empower small business contractors to build and grow successful companies.
How to Apply
To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job