Digital Customer Success Partner - UK & DACH: Unlocking Business Growth through Collaborative Learning

Are you a seasoned Customer Success professional with a passion for digital transformation and collaborative learning? Do you thrive in a fast-paced, results-driven environment where no two days are ever the same? If so, we invite you to join blithequark's Customer Success Team as a Digital Customer Success Partner, supporting our clients in the UK and DACH regions to achieve their business objectives through the 360Learning platform.

About blithequark

blithequark is a leading provider of collaborative learning solutions, empowering organizations to upskill from within and drive business growth through employee, customer, and partner development. With a global footprint and a team of over 400 members, blithequark has raised $240 million in funding and powers the future of work at 1,700 organizations. Our mission is to make learning inclusive for everyone, embracing diversity, connectedness, and inclusion in all aspects of our business.

Your Role

As a Digital Customer Success Partner, you will play a critical role in supporting our clients in the UK and DACH regions to achieve their business objectives through the 360Learning platform. Your primary goals will be to:

• Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
• Ensure the business impact of our solution is in line with the client's business objectives
• Work closely with the EMEA account management team to ensure client KPIs are met
• Create and develop processes to handle a one-to-many approach, reporting, and communication processes

What You'll Achieve in Your First Year

Within the first month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our CS team
• Participate in your first customer meetings with other CSMs from our team

Within the second month, you will:

• Host your first meetings with customers and get feedback from your peers
• Start new projects with new clients
• Participate in regular Discovery Meetings with customers to identify the features that will impact your customers' success

Within the fourth month, you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Activate and build a digital strategy for your book of business spanning Germany and the United Kingdom, including outbound campaigns, inbound ticket management, and hosting webinars
• Define planning of the initiatives on the solution
• Identify and document customer use-cases
• Develop a relationship of trust between the client and blithequark, particularly by having direct contact with top management teams
• Work with the Account Managers to identify new project opportunities to grow your book of business

Within the twelfth month, you will:

• Reduce churn by identifying customers at risk and implementing an action plan
• Identify and record in our CRM SFDC strong leaders within the client's team
• Develop and share good business practices with the entire Client Success Team

The Skills Set

To succeed in this role, you will need:

• At least 2 years of experience in a Customer Success position, ideally in the SaaS industry
• Fluent proficiency in English and German
• Proactive and results-oriented approach
• Capability to prioritize and manage a large portfolio of clients
• Ability to express your ideas through data in a clear and concise manner, both in writing and orally
• Strong interest in the digital industry, education, and e-learning in particular

What We Offer

At blithequark, we offer a comprehensive compensation package, including:

• Base salary
• Variable component
• Equity

We also provide a range of benefits, including:

• Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage
• Employee Care Line
• Flexible hours
• Total work from home possible anywhere in the UK

Our Culture

Our culture is built on the principles of Convexity, which emphasizes the importance of diversity, connectedness, and inclusion. We believe that learning includes everyone and strive to create a workplace that celebrates cultures, perspectives, and experiences from all over the world. We are proud to be an equal opportunity workplace and commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.

The Interview Process

Our interview process typically involves:

• Phone screen with our recruiter
• Discovery meeting with a member of the CSP DACH team
• Case study with the Digital CSP Coach and CSP Coach UK team
• Clarification meeting with a Customer Success Manager
• Cultural Fit interview with our Chief Customer Officer
• Offer!

Get Ready

Before applying, we recommend reviewing our Knowledge Base to get a better understanding of our product, processes, and culture.

Join Our Team

If you are a motivated and results-driven individual with a passion for collaborative learning and digital transformation, we invite you to join our team as a Digital Customer Success Partner. Apply now to take the first step towards a rewarding career with blithequark. Apply for this job