Customer Care Specialist BtoC - Join the Blithequark Team and Shape the Future of Work
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and innovative work environment? Look no further! Blithequark, a pioneering worktech company, is seeking a talented Customer Care Specialist BtoC to join our team. As a key member of our "Employees" team, you will play a vital role in providing top-notch support to our clients and helping us achieve our mission of revolutionizing the world of work.
About Blithequark
Blithequark is a trailblazing worktech company that has been making waves since its launch in 2018. With operations in France and Brazil, we have established ourselves as a co-leader in the market for employee benefits. Our innovative approach combines the best of human and technological expertise to create a seamless, personalized, and modern experience for employees. We're not just a company – we're a movement, driven by a vision of a world where work is a source of joy and fulfillment for all.
Our Ambition
At Blithequark, we're on a mission to co-create and deploy a new pact for the world of work that aligns the interests of employees and employers. We want to offer a unified, customizable, and modern experience that meets the needs of each individual and boosts engagement at work. To achieve this, we're expanding our team of super heroes in customer service!
Your Future Missions
As a Customer Care Specialist BtoC, you'll be responsible for:
- Providing solutions to complex client requests through various communication channels (phone, messaging, email, and more)
- Ensuring a seamless user experience by acting as a liaison between clients and internal teams
- Contributing to the continuous improvement of our processes and products by sharing your ideas and insights
- Collaborating with your team to resolve issues and provide exceptional support to our clients
What to Expect in the First Three Months
During your onboarding process, you can expect:
- Theoretical training on all our products, delivered in a progressive and engaging manner
- Practical training on Level 1 tickets (Braga)
- Acculturation to your role, team, tools, and products
- Quality support and guidance from your colleagues and managers
What to Expect in the Next Three Months
As you grow in competence, you can expect:
- Progressive skill development, supported by precise KPIs
- Handling only Level 2 tickets
- Autonomy in resolving various types of issues
- Identifying the right internal contacts
- Seamless integration into the team
Is This the Right Opportunity for You?
If you're a curious, empathetic, and proactive individual who thrives in a team environment, we want to hear from you! As a Customer Care Specialist BtoC at Blithequark, you'll have the opportunity to:
- Develop your skills and expertise in a dynamic and supportive environment
- Contribute to the growth and success of a pioneering company
- Make a real impact on the lives of our clients and employees
- Enjoy a comprehensive benefits package, including a competitive salary, flexible working hours, and opportunities for professional development
What We're Looking for in a Candidate
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- A natural ability to build rapport with clients and colleagues
- A curious and empathetic approach to problem-solving
- Strong autonomy and a collaborative spirit
- A commitment to our values of environmental responsibility, diversity, equity, and inclusion
- A minimum understanding of written English
Your Journey with Blithequark
During the recruitment process, you'll have the opportunity to meet:
- Agathe, our recruitment team member (30 minutes)
- Claire, your future manager (30-45 minutes)
- Two Blithequark team members for a business case presentation and discussion (1.5 hours)
- Kevin, our Director of the pole, for a final round of interviews
Don't miss this chance to join the Blithequark team and shape the future of work! Apply now and take the first step towards an exciting and rewarding career with us. Apply for this job