Experienced Full Stack Customer Service Representative – Power Industry Support

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the power industry? Do you have a passion for delivering exceptional customer service and a knack for upselling and cross-selling? Look no further than blithequark, a leading provider of innovative solutions for the power industry. We are seeking an experienced Full Stack Customer Service Representative to join our team, working remotely from the comfort of your own home.

About blithequark

blithequark is a dynamic and forward-thinking organization that is dedicated to providing exceptional customer service and support to our clients in the power industry. We are committed to building strong relationships with our customers and delivering innovative solutions that meet their needs. Our team is passionate about what we do, and we are looking for like-minded individuals to join us on our journey.

Why Work at blithequark?

* Work from Home: Enjoy the flexibility and convenience of working from home, with a dedicated office space that is free from distractions.

• Competitive Compensation: Earn a competitive salary, plus bonuses and commissions for meeting and exceeding sales targets.
• Opportunities for Growth: Develop your skills and knowledge with our comprehensive training program, and take advantage of opportunities for career advancement.
• Collaborative Work Environment: Join a positive and supportive team that is passionate about delivering exceptional customer service.
• Benefits Package: Enjoy a comprehensive benefits package, including medical coverage, paid time off, and opportunities for continuous training and growth.

Responsibilities

As a Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service and support to our clients in the power industry. Your key responsibilities will include:

• Handling a high volume of calls from customers, providing support and assistance with power outage issues, making payments, creating payment plans, and starting/ending service.
• Offering additional products and services to customers, such as surge protection, home wiring, and water heater repairs.
• Upselling and cross-selling to customers, with the goal of meeting and exceeding sales targets.
• Providing technical support and assistance to customers, including troubleshooting and resolving issues.
• Maintaining accurate records and documentation of customer interactions, including calls, emails, and chats.

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Prior Experience: At least one year of experience working as an inbound customer service agent, with a strong background in upselling and cross-selling.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage with customers in a professional and courteous manner.
• Technical Skills: Proficiency in using multiple screens and entering data while engaging in conversation with customers.
• Time Management Skills: Ability to manage your time effectively, meeting various program goals around phone time, customer experience, sales, and other metrics.
• Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Background Check: Eligible candidates must be able to pass a background check and drug test.

What We Offer

* Competitive Compensation: Starting pay is $29,120 - $35,000 ($14.00/hr. base) plus bonuses and/or commissions.

• Accrue Paid Time Off: Up to 3 weeks of paid time off after your first year of employment.
• Medical Coverage: Medical coverage, including health, dental, vision, life, and disability insurance after 90 days.
• Opportunities for Growth: Opportunities for continuous training and growth, with a comprehensive training program and opportunities for career advancement.
• Work from Home: Enjoy the flexibility and convenience of working from home, with a dedicated office space that is free from distractions.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the power industry, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to reviewing your application and discussing this opportunity further. Apply To This Job

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job