Experienced Remote Healthcare Customer Service Representative – Join blithequark's Dynamic Team

Are you a customer service professional with a passion for delivering exceptional experiences in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's team as a Remote Healthcare Customer Service Representative. As a key member of our customer service team, you will play a vital role in providing top-notch support to our clients' members or customers, ensuring their needs are met with empathy, understanding, and compassion.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare systems and services industry. With a strong commitment to excellence, we strive to make a positive impact on the lives of our clients and their customers. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals like you to join our dynamic team.

The Opportunity

We're excited to announce immediate openings for Remote Healthcare Customer Service Representatives. As a member of our team, you will work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work. Our competitive salary and comprehensive benefits package, including medical, dental, vision, and 401K benefits, will provide you with the security and stability you deserve.

Responsibilities

As a Remote Healthcare Customer Service Representative, you will be responsible for:

• Performing PCP Change/Provider Lookup
• Looking up Medical Benefits, such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisites, and coverage
• Reviewing Ancillary Benefits, such as Dental, Vision, Over the Counter, etc.
• Processing claims inquiries, including situations where members may receive a bill for a service (e.g., MRI procedure)
• Answering enrollment/disenrollment inquiries
• Addressing Grievances/Complaints
• Performing billing tasks, such as making payments, transaction history, premium inquiries, etc.
• Managing LEP (Limited English Proficiency) inquiries and disputes
• Assisting with material requests, such as ID cards, Large/Brail print materials, and Catalogs
• Providing self-help options, such as member portal access
• Offering local locations for pharmacies, OTC, and Specialist services

Experience Required for Success

To excel in this role, you will need:

• A high school diploma or equivalent
• At least 18 months of call center experience
• A healthcare background is a plus
• A minimum of 2 years of computer experience in a work environment
• The ability to multi-task and prioritize tasks effectively
• Strong written and oral communication skills
• The ability to display empathy and care in all interactions
• A dedicated area to work from in your home
• Internet speed requirements of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (wireless access/WIFI is not permitted)

Why Join blithequark?

As a member of our team, you will enjoy:

• A competitive salary and comprehensive benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The flexibility and autonomy that comes with remote work
• A chance to make a positive impact on the lives of our clients and their customers

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to submit your application. Our recruiters are standing by to interview qualified candidates, so don't wait – apply today! Apply To This Job

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job