Experienced Bilingual Customer Engagement Representative – Remote Customer Service & Loan Servicing

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong work ethic and a desire to grow with a dynamic company? Look no further than blithequark, a leading innovator in the recreational purchases industry. As a Bilingual Customer Engagement Representative, you will play a vital role in driving customer satisfaction and loyalty while working in a fast-paced, remote environment.

About blithequark

blithequark is revolutionizing the way people purchase recreational vehicles, powersports equipment, and other lifestyle products. Our cutting-edge technology and innovative risk strategies make it easy for customers to find and finance their dream purchases. With a strong focus on customer experience, we're committed to delivering a seamless, end-to-end digital buying experience that sets us apart from the competition.

Our Mission

At blithequark, we're passionate about connecting people with their passions. We believe that everyone deserves to experience the thrill of adventure, and we're dedicated to making that possible. Our team is made up of talented individuals who share our vision and are committed to delivering exceptional results.

Job Summary

As a Bilingual Customer Engagement Representative, you will be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels. You will work closely with our team to ensure that customers receive the highest level of service and support. This is a fantastic opportunity to join a dynamic company and grow your career in a fast-paced, remote environment.

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channels
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state specific laws that regulate collections and servicing activities

Requirements

* High School Diploma or GED required (some college coursework a plus)

• Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio
• Collection experience is a plus
• Requires a minimum of 2 years related customer service experience in a fast-paced environment
• Working knowledge of Word and Excel
• Able to master use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat
• Bi-Lingual English/Spanish a plus
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits and perks that include:

• A competitive salary and bonus structure
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and parental leave policies
• Opportunities for education and training reimbursement

Why Join blithequark?

* Be part of a dynamic and innovative company that's changing the way people purchase recreational vehicles and powersports equipment

• Work in a fast-paced, remote environment with a talented team of professionals
• Enjoy a competitive salary and benefits package, including health, dental, and vision insurance
• Have opportunities for career growth and professional development
• Be part of a company that's committed to making a positive impact on the community

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply To This Job Apply for this job