Experienced Customer Service Representative – Beverage Delivery Space

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? We're seeking an experienced Customer Service Representative to join our team at blithequark, a well-known national brand in the beverage delivery space. As a key member of our customer service team, you will play a vital role in providing world-class customer service, resolving customer issues, and driving sales growth.

About blithequark

blithequark is a leading provider of beverage delivery services, dedicated to revolutionizing the way people enjoy their favorite drinks. Our mission is to deliver exceptional customer experiences, foster strong relationships, and build a community of loyal customers. We're a dynamic and innovative company that values creativity, teamwork, and customer satisfaction.

Job Summary

As a Customer Service Representative, you will be responsible for providing top-notch customer service, resolving customer complaints, and driving sales growth through product education and recommendations. You will work closely with our customer base, responding to incoming calls, emails, and chats, and providing creative solutions to resolve customer issues. Your exceptional communication skills, problem-solving abilities, and passion for customer service will make you an invaluable asset to our team.

Responsibilities

* Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner, using negotiation skills to resolve customer issues and retain customers
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues, such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
• Primarily phone-based support, with occasional email and chat support

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in their place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

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