Experienced Remote Call Center Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast looking for a challenging and rewarding role where you can make a real impact in people's lives? Do you thrive in a fast-paced call center environment and enjoy working with diverse individuals? If so, we invite you to join blithequark's dynamic team as a Remote Call Center Customer Service Representative for the Medicaid Member Support program in the State of Iowa.
About blithequark
At blithequark, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates are the backbone of our organization, and we're committed to fostering a culture where individuality is noticed and valued every day.
The Role
As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that they receive clear, complete, accurate, and objective information based on a full understanding of program requirements.
Key Responsibilities:
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications:
* Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer:
* $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture:
At blithequark, we value our associates' health and safety, as well as their families and our community. We are committed to fostering a positive, employee-friendly culture where individuality is noticed and valued every day. Our team is dedicated to delivering exceptional outcomes for our clients and the millions of people who count on us.
Compensation and Benefits:
The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply:
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now!
Equal Opportunity Employer:
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations:
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy:
At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job