Technical Support (Remote Internship)

Tech Support Intern Job Description About Us: Who we are: Topia is Elevating Employee Health, Happiness, and Performance - Globally. We are your B2B SaaS Google-backed one-stop digital wellness platform tackling the stress and global burnout crisis, the future of work, and integrated employee well-being. We offer virtual live and 24/7 on-demand globally relevant wellness experiences, including mindfulness, yoga, pilates, cultural movement, wellness, coaching/workshops, and retreats (global and virtual off-sites). Benefits of partnering with Topia: Topia partners with enterprises to achieve talent retention, recruitment, and productivity, allowing people to show up as their healthiest and happiest selves daily! Why are we different? Our globally relevant and *wholistic approach to well-being focuses on the intersectionality of mindful inclusion and belonging! Position Summary: The Tech Support Intern will provide support for various tech solutions, including troubleshooting administrative, email, Wix, Zoom, livestream, and primarily supporting the CEO. We’re looking for a true self-starter comfortable in a cross-functional environment and working autonomously and with a team. Time Commitment: Approximately 10-15 hours/week (Occasional weekend support as needed, however rare unless preferred), minimum of 1 term (3 months), a commitment of multiple terms preferred. Working hours are 100% virtual from home. Must be available for the Topia All Hands Meeting on Tuesdays at 6 PM Eastern Standard Time. Essential duties, responsibilities, and projects:

• Provide exceptional team and customer service while responding to Slack, email, and online requests for technical support.
• Clearly identify, document, and find solutions for email integration issues, Wix support, Wix, Zoom, PC, and software infrastructure support.
• Assist in running lives via Zoom, Streamyard, LinkedIn, and similar services.
• Assistance in scheduling and calendar pages with Zoom integrations.
• Supporting team email integrations (Gmail and Outlook)
• Support computer software integration by diagnosing and troubleshooting common problems.
• Support current project and daily tasks related to support offerings, software, and hardware upgrades, and new user setup.
• Provide hardware and software technical support through remote communication.
• Ability to convey technical information to non-technical users clearly and understandably.
• Perform necessary updates and troubleshoot issues associated with website operation.
• Perform additional duties as required.

Requirements:

• Currently enrolled in a college or certification program, or a recent graduate in Information Technology, Computer Science, Computer Technology, or related field preferred.
• Familiarity with PC hardware and Microsoft software.
• Ability to show initiative in identifying and solving interesting technical problems and sharing the results with the broader organization.
• Technical familiarity with mobile devices (iOS and Android), Microsoft platforms/products (Windows, Office, SharePoint), desktop operating systems, PCs, adapter cards, modems, and Slack preferred.
• Excellent understanding of the technical fundamentals of the Internet.
• Exposure to SQL.
• Experience in or a high interest in the enterprise endpoint security space.
• Excellent analysis and debugging skills.
• Experience in IT or a technology-related environment, including internship, part-time, or academic/work-study experience.
• Knowledge of variable data processing is a plus.
• Works independently and has the ability to multitask while having excellent attention to detail.
• A creative thinker with excellent interpersonal, communication, analytic, and problem-solving skills.
• Must have an eager drive to learn, adapt, be accountable, grow into the role, and wear many IT “hats”.

Standard Intern Requirements:

• When working, send daily and weekly report updates via Slack.
• Our internships are 100% virtual, except for weekly or occasional meetings, special projects, marketing & sales meetings, and company events for local interns.
• Interns are 100% responsible for working their agreed-upon start time for scheduled workdays.
• Not checking in or sending Slack updates is considered not showing up for work.

Evaluations & Coaching: There will be informal evaluations throughout the term and one final evaluation at the end of the program, intended to provide business coaching, feedback, and professional development. Benefits & Incentives: Although this is a non-compensated internship, we offer many perks such as tremendous real industry experience, cross-training, business coaching, and professional development. Upon the successful completion of a 3-month internship, you will receive:

• Academic Internship Class Credit – Sign Off & Documentation (documents to be provided by Intern).
• Written letter and LinkedIn recommendation from the CEO & Founder of Topia (for those who successfully complete the internship with a score of 90% or above).
• 15% Team Discounts on all Topia products & services.
• $100 of Free Holistic Lifestyle and Business Coaching (6-12 month internships only).
• Access to select Topia classes for 6 months.
• Potential to be placed on paid client projects upon successful internship completion.

Additional Perks/Benefits:

• Educational and Professional Development.
• Access to free Google for Startups Training.
• Micro Executive Coaching Corner Sessions with the CEO.
• Free Access to Topia Virtual Programming.
• ***If you are interested in applying for this position, please visit the following link to fill out the applicable application:

Jot Form Link Here: https://form.jotform.com/31918190994162 Review our website www.topiawellbeing.com and our FB and IG before our phone interview. Job Type: Internship Job Type: Part-time Pay: From $10.00 per hour Expected hours: 10 – 15 per week Benefits:

• Employee discount

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