Experienced Customer Service Specialist – Government and Corporate Affairs

Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than blithequark, where you'll have the opportunity to join a dynamic team of professionals who are dedicated to delivering exceptional service to our customers. As a Specialist in Government and Corporate Affairs Customer Service at blithequark, you'll be an integral part of our Corporate Affairs Team within the Government Affairs Division. Your primary responsibility will be to promote and sell air travel on blithequark, while also providing top-notch customer service to our clients. You'll be the face of our company, and your exceptional communication skills, attention to detail, and problem-solving abilities will make all the difference in ensuring that our customers have a seamless and enjoyable experience with us.

Why You'll Love This Job

• You'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a positive impact in the world of government and corporate affairs.

• You'll have the opportunity to work with a wide range of customers, from government agencies to corporate clients, and develop a deep understanding of their needs and preferences.
• You'll be responsible for promoting and selling air travel on blithequark, which means you'll have the chance to explore new destinations and experience the thrill of travel.
• You'll have access to a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role.
• You'll be part of a company that values diversity, equity, and inclusion, and is committed to creating a workplace culture that's welcoming and inclusive for all employees.

Key Responsibilities

• Promote and sell air travel on blithequark to government agencies and corporate clients.

• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets.
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner.
• Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights.
• Communicate new rules, policies, and procedures that would affect the customer.
• Collaborate with other teams to ensure seamless customer service and resolve any issues that may arise.

Essential Qualifications

• Bachelor's degree in a relevant field or equivalent experience/training.

• Excellent leadership, organizational, and customer contact skills.
• Knowledge of Native SABRE.
• Ability to be resourceful and creative at immediate problem resolution.
• Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable.
• Satisfactory attendance required.

Preferred Qualifications

• Previous experience in customer service or a related field.

• Knowledge of the airline industry and its regulations.
• Familiarity with customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Career Growth Opportunities and Learning Benefits

• Opportunities for professional growth and development through training and mentorship programs.

• Access to a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role.
• Collaborative and supportive work environment that encourages learning and growth.
• Opportunities to take on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

• blithequark is a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.

• Our team is passionate about delivering exceptional customer service and making a positive impact in the world of government and corporate affairs.
• We offer a comprehensive benefits package that includes health, dental, and vision benefits, as well as a 401(k) program and wellness programs.
• Our team is committed to creating a workplace culture that's welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

• Competitive salary and benefits package.

• Comprehensive health, dental, and vision benefits.
• 401(k) program with employer contributions.
• Wellness programs and flexible spending accounts.
• Travel perks and opportunities to explore new destinations.
• Opportunities for professional growth and development through training and mentorship programs.

Conclusion

If you're a customer service professional who is passionate about making a positive impact in the world of government and corporate affairs, we want to hear from you! As a Specialist in Government and Corporate Affairs Customer Service at blithequark, you'll have the opportunity to join a dynamic team of professionals who are dedicated to delivering exceptional service to our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job