Experienced German-Speaking Customer Service Support Specialist – Remote SEO Campaign Management

At blithequark, we're on a mission to revolutionize the world of search engine optimization (SEO) and help small businesses thrive in the digital landscape. As a leading internet marketing company, we're passionate about delivering high-quality services that drive explosive growth for our clients. We're now seeking an experienced German-speaking Customer Service Support Specialist to join our team and help us achieve our mission.

About blithequark

blithequark was founded in 2009 with a vision to make a significant impact in the world of internet marketing. Today, we're one of the fastest-growing companies in the industry, with a unique culture that fosters collaboration, creativity, and innovation. Our team is comprised of talented individuals who share a passion for delivering exceptional results and making a difference in the lives of our clients.

Your Role

As a German-speaking Customer Service Support Specialist, you'll be the primary point of contact for our SEO clients and partners. Your primary responsibilities will include:

• Acting as the primary contact for our SEO clients and partners, helping them resolve their concerns and providing top-notch customer service.
• Representing blithequark and our SEO product with excellent customer service, ensuring that our clients receive the highest level of support and satisfaction.
• Managing the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.
• Assigning SEO tasks to our fulfillment department, ensuring that our clients receive the best possible results.

What We Expect from You

To succeed in this role, you'll need to possess the following skills and qualifications:

• At least six months of experience in customer service, with a proven track record of delivering exceptional results.
• Fluent spoken and written German skills are essential, as you'll be communicating with our clients and partners in this language.
• Good English skills (for internal communication only), as you'll be working with our team to resolve issues and provide support.
• Proficiency in using standard Google tools (Drive, Sheets, Docs), as you'll be working with our clients to manage their SEO campaigns.
• Excellent online communication skills, with the ability to clearly and effectively express your thoughts and ideas.
• Creative and logical thinking, with the ability to work within time and quality standards.
• Strong conflict resolution skills to handle situations where clients are dissatisfied, ensuring that our clients receive the highest level of support and satisfaction.

Working Hours and Environment

As a remote worker, you'll have the flexibility to work from anywhere, as long as you have a computer, headset, and stable internet connection. Our working hours are:

• 8:45 AM – 5:15 PM (CEST), Monday to Friday.
• No work on weekends or holidays.

Why You Should Work with Us

At blithequark, we offer a unique and supportive work environment that fosters collaboration, creativity, and innovation. As a German-speaking Customer Service Support Specialist, you'll have the opportunity to:

• Work with a leading internet marketing company that's making a significant impact in the world of SEO.
• Receive ongoing SEO and management training, ensuring that you stay up-to-date with the latest industry trends and best practices.
• Enjoy on-the-job training, with the support of our experienced team members.
• Work independently and manage your own time, with the flexibility to work from anywhere.

Additional Notes

* This is a contract position, so you'll not be eligible for traditional benefits.

• You must be able to work independently and manage your own time, with a high level of self-motivation and discipline.
• You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.

How to Apply

If you're passionate about delivering exceptional customer service and have a flair for SEO, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark! Apply for this job