Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and passionate about making a difference in the world? Do you have a knack for problem-solving and a flair for communication? If so, we have an exciting opportunity for you to join our dynamic team at blithequark as a Customer Service Agent.

About blithequark

At blithequark, we're on a mission to revolutionize global transportation by harnessing cutting-edge technology. Our goal is to create a more sustainable and efficient future for transportation worldwide. We're committed to reducing humanity's environmental footprint and making a significant impact on daily commutes. With ambitious goals and a passion for innovation, we're creating a culture of care, curiosity, and achieving together.

Join Our Team

We're seeking enthusiastic and customer-focused individuals fluent in English to join our team. As a Customer Service Agent, you'll be at the forefront of our customer support operations, providing on-demand support to customers in the USA and contributing to our team's goals. You'll have the opportunity to learn about the mobility industry, technology management, and on-demand mobility processes, enabling you to provide exceptional support to our customers.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for:

• Providing first-line support through phone, email, and digital channels as needed
• Aiming for 'first contact resolution' to handle customer queries quickly and effectively
• Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
• Fostering positive interactions in all communications, making sure customers feel understood and supported
• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of the client and blithequark, ensuring these are reflected in your daily work

Essential Qualifications

To be successful in this role, you'll need:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Previous customer service experience in a call centre or similar environment
• Experience working with technology and software applications
• Knowledge of the mobility industry and on-demand mobility processes
• Fluency in other languages

What We Offer

As a valued member of our team, you'll enjoy:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

As a member of our team, you'll also enjoy:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Our Culture

At blithequark, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within blithequark.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer experiences and passionate about making a difference in the world, we'd love to hear from you. Apply now to join our dynamic team at blithequark as a Customer Service Agent. Apply Job! Apply for this job