Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Look no further than blithequark, a leading innovator in the live event industry, where we're seeking a skilled Customer Service Associate to join our dynamic team. As a Customer Service Associate at blithequark, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be the face of our company, providing elite service to both our sellers and customers through a range of event and order-related questions. If you're a problem-solver with a customer-centric mindset, a knack for critical thinking, and a passion for the live event industry, we want to hear from you.

Your Journey as a Customer Service Associate at blithequark

As a Customer Service Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a snapshot of what you can expect: ### 30 Days In

• Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### 60 Days In

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### 90 Days In

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring to the Table

To succeed as a Customer Service Associate at blithequark, you'll need to bring the following skills and qualities to the role:

• Outstanding communication, attention to detail, and organizational skills.
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule

Our Coppell, TX office is a dynamic and collaborative space where you'll have the opportunity to work with a talented team of professionals. As a Customer Service Associate, you'll work a hybrid schedule, with three days in the office and two days working from home. Your hours will be:

• 1:30pm-10:00pm, with Tuesday/Wednesday off.
• 1:30pm-10:00pm, with Wednesday/Thursday off.

Compensation and Benefits

As a valued member of our team, you can expect:

• A competitive base salary of $40,000, with overtime eligibility.
• Bi-annual bonuses and an annual equity grant.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional experiences for our customers and sellers. We're a company that values innovation, collaboration, and continuous learning. As a Customer Service Associate, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the live event industry. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding career at blithequark. ### How to Apply To apply for this exciting opportunity, please visit our careers page and submit your application. We can't wait to hear from you! ### Contact Information If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates. ### Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone can thrive. ### Disclaimer blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time. Apply for this job