Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading organization in the industry, where we're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team. About blithequark blithequark is a dynamic and innovative company that's revolutionizing the way people interact with technology. Our mission is to provide cutting-edge solutions that make a real difference in people's lives. As a Service Desk Specialist/Live Chat Agent, you'll be part of a team that's dedicated to delivering exceptional customer service and support. You'll work closely with our team to troubleshoot issues, resolve problems, and provide top-notch assistance to our customers. Job Summary We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. In this role, you'll provide critical assistance to keep our myColorado application running smoothly, troubleshoot issues, and provide exceptional customer service. Responsibilities As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with our team to resolve complex issues and provide exceptional customer service * Staying up-to-date with the latest technology trends and developments to ensure our customers receive the best possible support Minimum Qualifications To be considered for this role, you'll need: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Substitutions We'll consider the following substitutions for the required education and experience: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications Preferred Qualifications While not required, we prefer candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models What We Offer As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible remote work arrangements * Access to the latest technology and tools * A comprehensive training program to ensure your success Work Environment and Company Culture blithequark is a collaborative and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Compensation and Benefits We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A 401(k) retirement savings plan * Paid time off and holidays * Access to professional development opportunities * A flexible remote work arrangement How to Apply If you're passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html

Join Our Team

At blithequark, we're passionate about technology and providing exceptional customer service. We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO.

About the Role

As a Service Desk Specialist/Live Chat Agent, you'll provide critical assistance to keep our myColorado application running smoothly, troubleshoot issues, and provide exceptional customer service.

Responsibilities

• Providing Tier I support and customer assistance for our mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our team to resolve complex issues and provide exceptional customer service

Qualifications

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible remote work arrangements
• Access to the latest technology and tools
• A comprehensive training program to ensure your success

Work Environment and Company Culture

blithequark is a collaborative and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation and Benefits

• A comprehensive health insurance plan
• A 401(k) retirement savings plan
• Paid time off and holidays
• Access to professional development opportunities
• A flexible remote work arrangement

How to Apply

If you're passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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