Experienced Live Chat Specialist – Automotive Industry Customer Service Representative
Are you a customer service enthusiast with a passion for technology and a knack for building strong relationships? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team as a part-time Inbound Chat Operator. In this role, you will engage in online conversations with customers, representing our automotive dealer clients favorably and turning conversations into leads that help our clients generate revenue.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to succeed in an ever-changing market by delivering cutting-edge technology and exceptional customer service. We are a relaxed, yet professional and fun environment to work in, where our team members are encouraged to grow, learn, and thrive.
Responsibilities
As a Live Chat Specialist at blithequark, you will be responsible for:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of the evolving products and services
* Collaborating with our team to ensure seamless communication and exceptional customer service
Qualifications
To succeed in this role, you will need:
* Previous experience in retail customer service or the automotive industry (although not necessary, it is preferred)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
* Must own your own computer or laptop with a webcam and microphone
* Must be able to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday, from 11:00 AM - 7:30 PM EDT
* Must be able to work five days a week, including a Saturday or Sunday
Benefits
As a valued member of our team, you will enjoy:
* Competitive hourly rate of $13.00 per hour
* Opportunities for career growth and professional development
* Comprehensive benefits package, including:
+ 401(k) with matching
+ Dental insurance
+ Health insurance
+ On-the-job training
+ Referral program
+ Vision insurance
* Flexible scheduling to accommodate your needs
Work Environment
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment, where you can thrive and grow.
How to Apply
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.
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About blithequark
blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to succeed in an ever-changing market by delivering cutting-edge technology and exceptional customer service.
Responsibilities
- Handle a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review
- Develop and maintain a knowledge base of the evolving products and services
- Collaborate with our team to ensure seamless communication and exceptional customer service
Qualifications
- Previous experience in retail customer service or the automotive industry (although not necessary, it is preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
- Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
- Must own your own computer or laptop with a webcam and microphone
- Must be able to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday, from 11:00 AM - 7:30 PM EDT
- Must be able to work five days a week, including a Saturday or Sunday
Benefits
- Competitive hourly rate of $13.00 per hour
- Opportunities for career growth and professional development
- Comprehensive benefits package, including:
- 401(k) with matching
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance
Work Environment
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment, where you can thrive and grow.
How to Apply
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.
``` Apply for this job