Junior Tech Support Specialist (24/7 Live-Chat Team) at blithequark

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's innovative team as a Junior Tech Support Specialist, where you'll play a vital role in providing top-notch technical support to our clients' mobile and online banking solutions.

About blithequark

blithequark is a leading provider of cutting-edge mobile and online banking technology, dedicated to empowering financial institutions to deliver seamless, secure, and user-friendly experiences to their customers. Our team of experts is passionate about staying ahead of the curve, leveraging the latest technologies to drive innovation and excellence in the financial services industry.

Join Our 24/7 Live-Chat Team

As a Junior Tech Support Specialist, you'll be part of our dynamic 24/7 live-chat team, working closely with clients, end-users, and technical teams to resolve technical issues and provide exceptional support. This is an exciting opportunity to join a small, collaborative team where you'll have the chance to grow and develop your skills, working under the guidance of an experienced team manager.

Working Hours and Schedule

Our team operates on a 2-shift schedule, with two rotations:

• 9 pm - 9 am CST (Monday to Friday)
• 9 am - 9 pm CST (Monday to Friday)

You'll be required to work a rotating schedule, ensuring that our clients receive uninterrupted support 24/7.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid grasp of our mobile and online banking products, including their features, functionalities, and technical specifications.
• Coordinating with technical teams: You'll work closely with software technicians, technical support, and developers to resolve technical issues and improve our products.
• Troubleshooting and issue resolution: You'll examine technical logs to identify and resolve issues encountered during client support projects, ensuring that our clients receive timely and effective support.
• Explaining technical processes: You'll need to be able to explain complex technical processes to less-technical individuals, ensuring that our clients and internal stakeholders understand our solutions.
• Quality management: You'll be responsible for managing, monitoring, and improving the quality of our tech support process, ensuring that we consistently deliver exceptional customer experiences.

Requirements

To succeed in this role, you'll need to possess:

• Excellent written and spoken English: You'll need to communicate effectively with clients, end-users, and internal stakeholders, both verbally and in writing.
• Strong customer service skills: You'll need to establish good working relationships with customers, providing empathetic and solution-focused support.
• Solid troubleshooting ability: You'll need to be able to identify and resolve technical issues quickly and efficiently.
• Ability to learn technical skills quickly: You'll need to be able to learn and adapt to new technologies and technical skills, staying up-to-date with industry developments.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our products, including their features, functionalities, and technical specifications.
• Coordination with developers: You'll need to be able to work with developers to investigate and diagnose issues, ensuring that our products are delivered on time and to the required quality standards.
• Ability to manage a dynamic workload: You'll need to be able to manage multiple tasks and priorities, working effectively in a fast-paced environment.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience in banking live-chat: You'll have a solid understanding of the banking industry and live-chat support, with experience in handling complex technical issues.
• Technical support experience: You'll have a background in technical support, with experience in troubleshooting and resolving technical issues.
• Experience with Dialogflow: You'll have experience with Dialogflow, a popular platform for building conversational interfaces.
• Experience with mobile phone platforms: You'll have experience with various mobile phone platforms, including iOS and Android.
• Project management experience: You'll have experience in managing projects, prioritizing tasks, and meeting deadlines.
• US-based customer experience: You'll have experience working directly with US-based customers, understanding their needs and preferences.
• Knowledge of US banking systems: You'll have a solid understanding of the US banking system, including regulatory requirements and industry standards.

Our Benefits

As a Junior Tech Support Specialist at blithequark, you'll enjoy a range of benefits, including:

• Fully remote work: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.
• Long-term employment: We're committed to providing long-term employment opportunities, with a focus on career growth and development.
• Competitive salary: You'll receive a competitive salary, commensurate with your experience and qualifications.
• Community of practice: You'll be part of a community of practice, where you'll have the opportunity to share knowledge, learn from colleagues, and collaborate on projects.
• Internet compensation: You'll receive a monthly internet compensation of $50, ensuring that you have access to the tools and resources you need to succeed.
• Friendly and easy-going international team: You'll be part of a diverse, international team, with a focus on collaboration, innovation, and excellence.

Apply Now

If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply Job! Apply for this job