Customer Service Specialist – Chinese Speaker
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
- Provide service excellence so as to develop and maintain VIP customer loyalty.
- Analyze and report product malfunctions.
- Gather user’s feedback and suggestions and share with relevant business units/departments.
- Handle any other ad hoc tasks assigned by the supervisor.
Requirements
- Minimum of 3+ years’ experience in customer service, preferably in crypto, finance or e-commence industry.
- Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
- Ability to work under pressure in a fast-paced environment.
- Passionate for the customer service industry and can accept to work under different shifts.
- Familiarity with both spot and derivatives trading is a plus.
- Confident, articulate, multitasking, hardworking and passionate.
- Ability to exceed customer expectations.