Customer Success Fanatic
Let's get this out of the way. These are the basic traits we expect from you:
- You can hold your own in tough negotiations, remotely and in English, with sharp customers who play hardball.
- You run toward problems. You're OBSESSED with finding solutions.
- You can juggle ten plates in the air without dropping one. You're able to tackle several problems at once, prioritize, and make things happen.
IF YOU'RE UP FOR THE CHALLENGE, KEEP READING!
About Mini O
- We manufacture and sell backyard studios in the US.
- Founded in 2020 and has sold 300+ units since then.
- This is what we stand for: https://minioffice.co/mindset
- And this is the kind of people we like working with: https://minioffice.co/join
About the job - responsibilities
- Own the relationship with customers from the moment they purchase our product to the final installation and after-sales.
- Actively communicate with the customers and keep them updated throughout the process.
- Get testimonials and reviews after the order is fulfilled.
- Get referrals so we can sell to their contacts/friends.
- Identify corporate sales opportunities.
Requirements
What are we looking for
- English: native speaker or near-native fluency.
- Relevant experience interacting with demanding customers, either in sales or customer support.
- Doer: perfect is the enemy of good.
- Positive mindset: when a problem arises, always focus on how to solve it. We don’t want that person that has a problem for every solution.
- People’s person: needs to be eager to talk to the customers. If the candidate doesn’t like speaking on the phone, it’s a non-starter.
- Self organized and self managed: the ideal candidate documents their learnings, manages their own agenda, keeps track of KPIs and goals.
Benefits
- Name your salary: You’ll earn based on the impact you make in the company, and the complexity of the challenges you can take on.
- Stock vesting after month 12 if you prove you add substantial value to the company.
- Freedom: flexible hours and work from anywhere.
- 3 weeks off + US holidays.
- Type of contract: W2 (for US-based candidates) or contractor agreement (for non-US candidates).