Experienced Customer Support Representative – Chat Operations for Automotive Industry

At blithequark, we're on a mission to revolutionize the automotive industry by providing innovative solutions that drive sales and customer satisfaction. As a Customer Support Representative – Chat, you'll play a vital role in delivering exceptional customer experiences, turning conversations into leads, and helping our clients generate revenue. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you!

About blithequark

blithequark is a dynamic and forward-thinking company that's passionate about empowering automotive dealers to succeed in an ever-changing market. Our team is dedicated to providing cutting-edge solutions that drive results, and we're committed to fostering a culture of innovation, collaboration, and customer-centricity. As a valued member of our team, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of our clients.

Responsibilities

As a Customer Support Representative – Chat, your primary responsibilities will include:

• Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns
• Providing in-depth information about our products and services, including features, benefits, and pricing
• Narrowing down on appointment information to schedule appointments with our clients' customers
• Capturing customer contact information for lead generation and client review
• Summarizing interactions based on customer needs for client review
• Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments

Qualifications

To succeed in this role, you'll need:

• Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus!)
• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong ability to multitask, with a preference for gaming experience (yes, you read that right – gaming experience can be a valuable asset in this role!)
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and thrive in a fast-paced work environment

Requirements

To join our team, you'll need to:

• Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
• Meet the qualifications outlined above
• Be available to work a variety of shifts, including evenings and weekends

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off and a work-life balance
• Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

Work Environment and Culture

At blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our College Station facility is designed to promote a healthy lifestyle, with a non-smoking policy and a range of amenities to support your well-being. We're proud to be an equal opportunity employer, dedicated to attracting and retaining top talent from diverse backgrounds.

Compensation and Perks

As a Customer Support Representative – Chat, you'll enjoy a competitive salary and a range of benefits, including:

• A comprehensive benefits package, including medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off and a work-life balance
• Access to our state-of-the-art training programs and facility amenities
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

How to Apply

If you're a motivated and customer-focused individual who's passionate about the automotive industry, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you and learn more about your skills and interests. Apply Now! Apply for this job