Experienced Chat Specialist – Automotive Industry Inbound Customer Support
At blithequark, a leading provider of innovative solutions for the automotive industry, we are seeking a highly skilled and enthusiastic Chat Specialist to join our team. As a Chat Specialist, you will play a vital role in engaging with customers via online conversations, representing our automotive dealer clients favorably, and turning conversations into leads that help our clients generate revenue. If you are a positive and energetic individual with a passion for great customer service and technology, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a dynamic and innovative company that is revolutionizing the automotive industry with its cutting-edge solutions. As a leading provider of car dealership software, services, and forms, we help dealerships deliver better results and transform the customer experience. Our company culture is relaxed, yet professional and fun, making us an ideal workplace for individuals who enjoy being around technology and are passionate about providing exceptional customer service.
Responsibilities
As a Chat Specialist at blithequark, you will be responsible for:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments
* Capturing customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of the evolving products and services
* Collaborating with our team to ensure seamless customer support and exceptional service
Qualifications
To be successful in this role, you will need:
* Previous experience in retail customer service or the automotive industry (although not necessary)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
* Previous experience in retail customer service or the automotive industry (although not necessary)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience being a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
* Medical, dental, vision, and life insurance
* Company contributions to your HSA
* 6% match on 401(k)
* Work-life balance with paid time off
* Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
* Opportunities to participate in sports and social leagues after work, as well as volunteering initiatives through our Associate Foundation
What We Do at blithequark
blithequark is a leading provider of car dealership software, services, and forms, helping dealerships deliver better results and transform the customer experience. Founded in Dayton, Ohio in 1866, we have a rich history of innovation and excellence. With major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, the U.K., and Europe, we are a global company with a local touch.
Why Join Our Team?
At blithequark, we are passionate about providing exceptional customer service and transforming the automotive industry. We are committed to creating a healthy and inclusive work environment, where our associates can grow and thrive. If you are a positive and energetic individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
How to Apply
If you are ready to join our team and be a part of our mission to revolutionize the automotive industry, please submit your application through our website. We look forward to hearing from you!
Join Our Team Today!
At blithequark, we are committed to creating a diverse and inclusive work environment, where our associates can grow and thrive. We are an equal opportunity employer and encourage applicants of all ages and experience to apply.
Benefits of Working at blithequark
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Work-life balance with paid time off
- Access to our great training programs and facility amenities
- Opportunities to participate in sports and social leagues after work
- Volunteering initiatives through our Associate Foundation
What We Offer
At blithequark, we offer a dynamic and innovative work environment, where our associates can grow and thrive. We are committed to creating a healthy and inclusive work environment, where our associates can enjoy a work-life balance and pursue their passions.
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you!
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