Experienced Part-Time Patient Experience Agent – Virtual Care Support Specialist (Remote Work Opportunity)
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, remote work environment and possess excellent communication and organizational skills? If so, we invite you to join our team as a Part-Time Patient Experience Agent at First Stop Health, a leading telemedicine provider dedicated to making healthcare more accessible and affordable for people.
About Us
First Stop Health is a pioneering company that has revolutionized the way people access healthcare. Our innovative virtual care solutions, including Telemedicine, Virtual Mental Health, and Virtual Primary Care, have helped thousands of patients save time and money while receiving compassionate care 24/7 via our app, website, or phone. As a company, we prioritize our employees' well-being, offering a comprehensive benefits package, flexible paid time off, and a remote-first work environment that fosters work-life balance.
Our Mission
At First Stop Health, we're committed to providing high-quality, patient-centered care that exceeds expectations. Our mission is to make healthcare more accessible, affordable, and convenient for everyone. We believe that every patient deserves exceptional care, and we're looking for talented individuals like you to join our team and help us achieve this mission.
Job Description
As a Part-Time Patient Experience Agent, you will play a critical role in delivering outstanding customer support to our members. Your primary responsibilities will include:
- Providing exceptional customer service to our members through phone calls, emails, and other communication channels
- Completing intake processes and gathering necessary information to ensure seamless care delivery
- Utilizing advanced computer skills in Microsoft Office to navigate our systems and tools
- Maintaining and improving processes by following standards, policies, and procedures, as well as recommending new approaches
- Staying informed on related industry trends, news stories, and the competitive landscape
Responsibilities
* Provide our members with a fantastic customer service experience
- Take calls from our members and complete intake processes
- Exceptional verbal and written communication skills
- Excellent organizational and interpersonal skills
- Ability to work independently in a deadline-oriented environment
- Advanced level computer skills in Microsoft Office
- Some college courses completed
- Bilingual (Spanish) a plus
- Maintain and improve processes by following standards, policies, and procedures, as well as recommending new approaches
- Stay informed on related industry trends, news stories, and the competitive landscape
Requirements
* 2+ years of experience engaging with (and "wowing") customers
- Experience in a call center setting or medical office preferred
- Exceptional verbal and written communication skills
- Excellent organizational and interpersonal skills
- Ability to work independently in a deadline-oriented environment
- Advanced level computer skills in Microsoft Office
- Some college courses completed is preferred, HS diploma or GED required
- Bilingual (Spanish) a plus
What We Offer
* Competitive salary
- Comprehensive benefits package, including health and medical coverage options, dental and vision coverage, disability and life coverage
- Flexible paid time off, including Summer Fridays
- Employer match 401k plan
- Monthly phone stipend
- FSH membership benefit, providing Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from your first day
- Opportunity to grow your career in a dynamic, remote work environment
Why Join Our Team?
* Be part of a pioneering company that's revolutionizing the healthcare industry
- Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package and flexible paid time off
- Develop your skills and expertise in a dynamic, remote work environment
- Make a meaningful impact in the lives of our patients and members
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the healthcare industry, we invite you to submit your application today. Don't miss this opportunity to grow your career and join our team as a Part-Time Patient Experience Agent at First Stop Health. Apply To This Job Apply for this job