Experienced Part-Time Teller – Delivering Exceptional Customer Service and Banking Solutions in a Remote Work Environment

About PNC and the Opportunity

At PNC, we pride ourselves on being a leader in the financial services industry, with a strong commitment to delivering exceptional customer experiences and fostering a culture of inclusivity and respect. As a Part-Time Teller within our Retail Branch organization, you will play a vital role in providing top-notch customer service, processing high-volume customer banking transactions, and educating customers on new technologies and banking products. This is an exciting opportunity to join our team and contribute to the success of our customers and the company.

Job Description

As a Part-Time Teller, you will be responsible for delivering a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet. Your primary responsibilities will include: * Processing a variety of customer interactions, including cash transactions, deposits, and withdrawals * Educating customers on alternatives available for their financial interactions and identifying banking opportunities during customer interactions * Performing lobby engagement activities to connect with customers and position PNC products to meet their needs * Applying product and procedural knowledge to solve customer problems * Adhering to all policies and procedures, demonstrating sound judgment within established limits * Ensuring teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Key Responsibilities

* Deliver exceptional customer service, ensuring that customers feel valued and respected * Process high-volume customer banking transactions accurately and efficiently * Educate customers on new technologies and banking products, identifying opportunities to increase share of wallet * Perform lobby engagement activities to connect with customers and position PNC products to meet their needs * Apply product and procedural knowledge to solve customer problems * Adhere to all policies and procedures, demonstrating sound judgment within established limits * Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Essential Qualifications

* High school diploma or equivalent required; prior experience is not required * Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues * Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail * Basic computer skills, with the ability to learn and use PNC's banking systems and technology * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong problem-solving skills, with the ability to think critically and make sound judgments

Preferred Qualifications

* Bilingual Spanish preferred, but not required * Prior experience in a banking or customer service role is a plus * Knowledge of PNC's products and services is a plus * Ability to work flexible hours, including evenings and weekends, as needed

Skills and Competencies

* Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions * Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework * Digital Awareness: Ability to learn and use PNC's banking systems and technology * Effective Communications: Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues * Problem Solving: Strong problem-solving skills, with the ability to think critically and make sound judgments * Accuracy and Attention to Detail: Ability to work accurately and efficiently, with a focus on attention to detail

Career Growth Opportunities and Learning Benefits

At PNC, we are committed to helping our employees grow and develop their careers. As a Part-Time Teller, you will have access to a range of training and development opportunities, including: * On-the-job training and coaching * Online training and development programs * Mentorship and coaching from experienced colleagues * Opportunities for advancement and career growth within the company

Work Environment and Company Culture

As a remote Part-Time Teller, you will have the flexibility to work from home and enjoy a range of benefits, including: * Flexible scheduling and work arrangements * Opportunity to work independently and as part of a team * Access to PNC's online training and development programs * Opportunities for advancement and career growth within the company At PNC, we foster an inclusive and accessible workplace, where all employees feel valued and respected. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Compensation, Perks, and Benefits

As a Part-Time Teller, you will receive a competitive salary and a range of benefits, including: * Medical/prescription drug coverage (with a Health Savings Account feature) * Dental and vision options * Employee life insurance * 401(k) with PNC match, pension, and stock purchase plans * Back-up child/elder care * Adoption, surrogacy, and doula reimbursement * Educational assistance, including select programs fully paid * A robust wellness program with financial incentives

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

How to Apply

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