Experienced Outbound Call Center Representative - Remote Opportunity with Unlimited Commission Potential and Comprehensive Benefits Package

About Us

At Signify Health, we're revolutionizing the healthcare industry by transforming the home into the healthcare hub. Our mission is to improve lives and make a lasting difference by coordinating care holistically across individuals' clinical, social, and behavioral needs. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Join Our Team

We're seeking an experienced Outbound Call Center Representative to join our Member Engagement team. As a key member of our team, you'll contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

Requirements

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language.

Benefits

• Medical, Dental, and Vision plans, Insurance starts the 1st of each month after the start date.
• Bi-weekly pay with monthly commission bonus potential.
• 401K, employee stock purchase program, and tuition reimbursement.
• Employee discount programs.

Work From Home Requirements

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment

• Successful completion of background check is required for this position.
• You will be required to provide up to 5 full years of employment history.

Career Growth Opportunities and Learning Benefits

At Signify Health, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our comprehensive benefits package includes tuition reimbursement, employee stock purchase program, and 401K to support your financial well-being.

Work Environment and Company Culture

We're a dynamic and fast-paced organization that values collaboration, innovation, and customer-centricity. Our team is passionate about making a difference in the lives of our members and customers. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

We offer a competitive salary, bi-weekly pay, and monthly commission bonus potential. Our comprehensive benefits package includes medical, dental, and vision plans, 401K, employee stock purchase program, and tuition reimbursement. We also offer employee discount programs and a range of perks to support your well-being and work-life balance.

Conclusion

If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a member of our Member Engagement team, you'll have the chance to make a real difference in the lives of our members and customers. Don't miss out on this opportunity to join a dynamic and fast-paced organization that values collaboration, innovation, and customer-centricity. Apply now to become a part of our team!