Customer Care Associate / Customer Service Rep (Only for California Residents)

OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Customer Service Rep.

• * LOCATION: 100% REMOTE || Candidate should be based out of California
• * DURATION: 6 months contract with potential of extension / conversion to FTE
• * WORK SHIFTS: Shifts will be given between 6:00 AM and end at 10:00 PM M-F .
• * TRAINING SCHEDULE - FIRST 5 WEEKS:
• Mon-Fri | 8:00am-5:00pm Pacific (For first 3 weeks)
• Mon-Fri | 8:00am-4:30pm Pacific (For first next 2 weeks)
• NO Time-Off policy by client during Training period i.e., 1st 5 weeks.

IMPORTANT Remote / Work-From-Home related:

• Start Date: 11/17/2025.
• Equipment will be provided.
• Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections not allowed as a violation of policy and can lead to breach of Private Health Information (PHI).
• Candidate MUST have a reliable home-office environment
• Candidate MUST be on camera during training / work hours, especially during attendance call.
• Candidate MUST follow business casual dress code during working hours.

RESPONSIBILITIES:

• Looking for customer service experience with the following: High call volume Pharmacy background if applicable.
• Proficient in computer software navigation and dual screens 24/7 call center
• Ability to handle complex calls
• Critical thinking and problem-solving skills
• Attendance is an important factor in this position
• Strong communication skills

QUALIFICATIONS / REQUIREMENTS:

• Education: At least High School diploma or equivalent (GED)

Top 3 Must-Haves (Hard Skills)

• Typing 30-35 WPM minimum
• Call center experience (High Call Volume)
• Customer service experience
• Microsoft office proficient

Nice-To-Haves (Hard Skills)

• Pharmacy Technician experience
• Behavior health experience
• Insurance or Claims processing
• Preferred: Bi-lingual for Hmong, Spanish, Mien

Must-Haves (Soft Skills)

• Communication and Verbal skills
• Ability to read, write, and effectively communicate orally in the English language is required

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Recruiter Name: Sam Banga Title: Lead Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. Apply tot his job Apply To this Job