Experienced Live Chat Customer Service Advisor – Virtualized Support for Global Education Community

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the education sector? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's Student Success team as an Experienced Live Chat Customer Service Advisor.

About blithequark

blithequark is a leading provider of EdTech solutions, supporting over 150 million users in 80 countries. Our mission is to empower learners and educators worldwide by providing innovative, data-driven experiences that drive student success. We believe in the power of diversity and inclusion, fostering a culture that celebrates individuality and promotes growth.

About Student Success

Student Success is a pioneering division of blithequark, dedicated to delivering cutting-edge technology-enabled solutions to the world's most progressive institutions. Our platform streamlines student lifecycle management, improving engagement and accelerating learning outcomes. By joining our team, you'll be part of a movement that's revolutionizing the education sector.

The Opportunity

As an Experienced Live Chat Customer Service Advisor, you'll play a vital role in resolving end-user inquiries, providing accurate information, and handling complex situations with ease. You'll work closely with our management team to drive customer satisfaction and contribute to special projects that shape the future of education.

Key Responsibilities:

* Resolve end-user inquiries via live chat, web-based interactions, and phone calls, utilizing multiple technologies and resources

• Provide complete and accurate information to customers, researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner, escalating issues when necessary
• Assist management with special projects related to customer service, contributing to the growth and development of our platform
• Respond to all inbound chats and assist management for the entire shift, excluding assigned break times
• Handle multiple job tasks simultaneously, prioritizing tasks and managing time effectively

Requirements:

* Willingness to accept a temporary assignment

• Minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (satellite, wireless/cellular hotspot service, and point-to-point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)

What We Offer:

* Remote work opportunities with immediate availability and flexible schedules

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative solutions
• Flexible work arrangements, including remote work options

Why Join blithequark?

At blithequark, we're passionate about making a difference in the education sector. We believe that every learner deserves access to high-quality education, and we're committed to delivering innovative solutions that drive student success. By joining our team, you'll be part of a movement that's shaping the future of education.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and career opportunities. Apply Now! We look forward to welcoming you to our team! Apply for this job