Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join our team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

About blithequark

At blithequark, we are dedicated to providing our customers with an exceptional travel experience. Our team of professionals is committed to delivering personalized service, ensuring that every customer feels valued and supported throughout their journey. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Why You Will Love This Job

As a Customer Service Representative at blithequark, you will have the opportunity to:

• Interact with customers in a courteous, efficient, and professional manner
• Resolve complex issues and concerns in a timely and effective manner
• Work in a fast-paced environment with a high level of autonomy
• Develop your skills and knowledge in a supportive and collaborative team environment
• Enjoy a competitive salary and benefits package, including travel perks and wellness programs

Key Responsibilities

As a Customer Service Representative, your primary responsibilities will include:

• Issuing, reissuing, and refunding passenger tickets
• Booking, pricing, and confirming flight reservations
• Rebooking passengers on oversold flights and during abnormal operations
• Performing passenger check-in and seat assignment, including rectifying oversold seat assignments and handling upgrades
• Issuing vouchers and coordinating with contractors for passenger hotel, food, and transportation arrangements
• Performing passenger boarding, including ticket raise and/or boarding pass verification
• Operating gate reader/scanners and related responsibilities, including pre-boarding, monitoring/checking carry-on bags, and departing row criteria
• Operating jetways/bridges for boarding and deplaning passengers
• Making boarding and departure gate announcements
• Delivering domestic and international flight documents
• Performing passenger carrier flight close-out procedures
• Accepting, checking, and tagging passengers' bags at decision centers, full-service ticket counters, and primary class ticket counters
• Maintaining the timeline of flight boarding process
• Performing customer service at the task training
• Processing and completing credit card bag transactions at kiosks in the ticket counter area and activation stations
• Assisting passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queueing lines at ticket counter kiosks and ticket counters
• Clearing/confirming international documents at kiosk in the ticket counter area and activation stations
• Accepting and dispatching passengers' self-tagged luggage at activation stations
• Assisting customers requiring special help or in-station assistance, including boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Performing customer service work related to handling local flights and contractor/ floor handling agreements or contracts
• Having regular and predictable attendance on site, including meeting any required overtime requirements
• Responding and assisting during safety and/or emergency situations
• Providing connecting passengers with gate information
• Providing exceptional customer service in an expert manner and according to blithequark guidelines

All You Will Need for Success

To be successful in this role, you will need:

• A high school degree or GED or global equivalent
• Bilingual language skills required in some locations
• A valid driver's license as required by local authorities
• Must satisfy FAA background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet blithequark and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications

* Working knowledge of Sabre or another Passenger Service System

• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What You May Get

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also provide digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application. Apply for this job