Experienced Bilingual Family Advocate - Spanish Speaking Required - Flexible Schedule - Work from Home Opportunity

Introduction to Esperanza United

Esperanza United, formerly known as Casa de Esperanza, is a pioneering organization that has been at the forefront of mobilizing Latinas and Latin@ communities to end gender-based violence since 1982. Founded by a group of persevering Latinas in St. Paul, Minnesota, our mission is rooted in community strengths and wisdom, serving Latin@s locally and nationwide. We are committed to creating a world where everyone can live free from violence and thrive in a safe and supportive environment.

Job Overview

We are seeking a compassionate and experienced Bilingual Family Advocate to join our team. As a Family Advocate, you will play a vital role in assisting survivors of domestic violence and their children to develop, pursue, and achieve their goals to live free of violence. This is a unique opportunity to make a meaningful difference in the lives of others while working in a flexible and supportive environment. If you are passionate about creating positive change and have a strong commitment to social justice, we encourage you to apply for this exciting role.

Key Responsibilities

• Provide supportive listening to Refugio residents and crisis callers, assisting survivors to identify goals and methods to achieve them
• Assist survivors and crisis callers to develop and reinforce safety plans
• Answer crisis and business calls on the 24-hour bilingual crisis line, providing supportive listening and resource information
• Arrange for safe shelter and transportation as needed
• Provide information about and help survivors access relevant resources such as orders for protection, public benefits, medical care, housing assistance, legal protections, etc.
• Establish and support a sense of hospitality and respect throughout the Refugio
• Constructively help residents resolve conflicts when necessary
• Interact individually with residents regularly and contribute to organizing activities for residents
• Provide clear and timely data entry and work documentation for reporting purposes
• Establish and support an environment of cleanliness and accountability in the Refugio
• Intervene on behalf of survivors/families in crisis situations with police, medical professionals, employers, creditors, social service caseworkers, attorneys, etc. when necessary
• Clean and prepare Refugio bedrooms for new residents
• Participate in in-service and other job-related training

Essential Qualifications

• High school diploma or GED and two years' experience in an intervention setting
• Or a combination of equivalent experience and education
• Strong written, verbal, and interpersonal skills in Spanish and English required
• Knowledge of the Latin@ community, Bi-cultural experience preferred
• Knowledge of domestic violence issues preferred
• Demonstrated success in implementing tasks with compassion, patience, resourcefulness, self-awareness, reliability, and from a strengths-based perspective with limited supervision
• Ability to listen, intervene/de-escalate, and resolve conflicts effectively and independently
• Ability to manage multiple priorities to ensure deadlines are met
• Ability to manage and prioritize multiple phone calls and in-person requests at one time
• Knowledge of and ability to use computers/technical resources to effectively accomplish work
• Flexibility with work schedule and other jobs/academics/responsibilities
• Reliable transportation to and from Refugio (confidential location)

Preferred Qualifications

• Bachelor's degree in a related field such as social work, psychology, or counseling
• Experience working with survivors of domestic violence and their children
• Knowledge of local resources and services for survivors of domestic violence
• Experience with crisis intervention and conflict resolution
• Bi-lingual or multi-lingual skills

Skills and Competencies

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility and adaptability in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work in a trauma-informed and culturally sensitive manner

Career Growth Opportunities and Learning Benefits

At Esperanza United, we are committed to the growth and development of our staff. As a Family Advocate, you will have access to ongoing training and professional development opportunities, including:

• In-service training on domestic violence, trauma-informed care, and cultural competency
• Opportunities for advancement within the organization
• Professional development opportunities, such as conferences and workshops
• Mentorship and coaching from experienced staff members

Work Environment and Company Culture

Esperanza United strives to create a diverse, equitable, and inclusive work environment that reflects the communities we serve. We are committed to:

• Providing a safe and supportive work environment for all staff members
• Promoting a culture of respect, empathy, and understanding
• Encouraging open communication and feedback
• Supporting the well-being and self-care of our staff members

Compensation, Perks, and Benefits

We offer a competitive salary range of $17-$18 per hour, depending on experience. Additionally, our staff members are eligible for:

• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holiday pay
• Opportunities for professional development and growth
• A dynamic and supportive work environment

Conclusion

If you are a compassionate and dedicated individual who is passionate about creating positive change in the lives of others, we encourage you to apply for this exciting opportunity. As a Bilingual Family Advocate, you will play a vital role in supporting survivors of domestic violence and their children, while working in a flexible and supportive environment. Don't miss out on this opportunity to make a meaningful difference in your community. Apply now and join our team of dedicated professionals who are committed to creating a world free from violence.

Apply now and take the first step towards a rewarding and challenging career as a Bilingual Family Advocate.