Director Onboarding Process Optimization; Remote

Position: Director Onboarding Process Optimization (Remote Opportunity) Director Onboarding Process Optimization (Remote Opportunity) Hyatt Hotels Corporation seeks an enthusiastic Director, Global Onboarding Process Optimization to join our Global Commercial Onboarding team. In this role, you will collaborate closely with global and regional leaders across Commercial Services—including Operations, Development, Revenue Management, Digital, Marketing, Distribution Services, Content, Sales, Loyalty, and Technology—to optimize the end-to-end commercial onboarding experience for new hotels. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

Responsibilities

• Analyze and map the current commercial processes related to hotel openings, conversions, and transitions globally.
• Identify inefficiencies, gaps, and inconsistencies in timelines, ownership, and execution across disciplines.
• Lead initiatives to simplify, standardize, and optimize commercial workflows to support timely, high-quality hotel launches.
• Act as a central connector and facilitator among global commercial teams to align on shared goals, deliverables, and dependencies for each stage of the opening lifecycle.
• Develop and lead process improvement roadmaps with measurable objectives, milestones, and stakeholder engagement plans.
• Support the implementation of global standards, templates, timelines, and tools to drive consistency.
• Gather data and stakeholder feedback to monitor the impact of commercial readiness efforts and identify further opportunities for refinement.
• Track and report progress against optimization goals and key metrics to leadership.

Qualifications

• 8–10 years in commercial operations, process improvement, or project management within a global hospitality or related service industry.
• Bachelor’s degree in Business, Hospitality, or related field required; MBA or advanced degree preferred.
• Strong exposure to or direct experience with hotel openings, transitions, or systems enablement.
• Experience working in large, matrixed, global organizations with cross-functional accountability.

The salary range for this position is $130,000 to $175,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. #J-18808-Ljbffr Apply tot his job Apply To this Job