Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative.
About blithequark
blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. At the heart of our success is a full-service contact center in Fort Lauderdale, Florida, where our dedicated team of customer service professionals specialize in inbound and outbound support. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
The Role
As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include:
- Answering incoming calls and responding to customer requests in a timely and professional manner
- Working in a fast-paced environment with a high degree of flexibility and adaptability
- Booking appointments for customers with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills on a consistent basis
- Identifying and escalating issues to supervisors as needed
- Adapting to fast-changing guidelines and customer needs
- Informing clients by explaining procedures, answering questions, and providing information
- Maintaining and improving quality results by adhering to standards and guidelines
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school graduate or equivalent (G.E.D.)
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute (preferably)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Ability to pass a background check
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in a remote or hybrid environment
- Previous experience in the home improvement industry
- Certification in customer service or a related field
- Proficiency in CRM software and other customer service tools
What We Offer
As a valued member of our team, you can expect to enjoy the following benefits:
- Opportunity to work from home (subject to meeting criteria and completing onboarding/training)
- Competitive hourly rate
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Our Culture
At blithequark, we value our employees and strive to create a positive and inclusive work environment. We believe in:
- Empowering our employees to make a difference in the lives of our customers
- Fostering a culture of innovation and continuous improvement
- Providing opportunities for growth and development
- Celebrating diversity and promoting inclusivity
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to submit your application. Please visit our website to learn more about our company and to apply for this exciting opportunity. Apply Now!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We are committed to providing a fair and inclusive hiring process for all candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job