Experienced Customer Service Representative – Medical Billing and Insurance Verification Specialist (Full-Time, Monday to Friday, 8:30 AM – 5:00 PM)
Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a knack for resolving complex issues and maximizing reimbursements for services? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Medical Billing and Insurance Verification Specialist. At blithequark, we're committed to revolutionizing the healthcare industry by providing innovative solutions that empower patients, providers, and payers alike. Our team of dedicated professionals is driven by a shared vision of delivering exceptional customer experiences, fostering collaboration, and promoting growth. As a valued member of our team, you'll have the opportunity to make a meaningful impact while enjoying a supportive and inclusive work environment.
Primary Responsibilities:
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Answer Incoming Calls:
Respond to patient inquiries, address concerns, and provide accurate information in a professional and empathetic manner.
Coordinate Billing Activities:
Collaborate with peers to recognize problems, research options, and implement solutions to ensure seamless billing processes.
Perform Billing/Verification:
Accurately process and verify patient accounts, ensuring timely and correct reimbursement for services.
Calculate Out-of-Pocket Amounts:
Determine patient responsibility for advanced services, providing clear and concise communication to ensure a smooth billing experience.
Respond to Inquiries:
Provide timely and accurate responses to patient inquiries, addressing concerns and resolving issues in a professional and courteous manner.
Education, Experience, and Knowledge:
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High School Diploma or Equivalent:
A minimum of a high school diploma or equivalent is required.
Medical Billing and Insurance Verification Experience:
Two years of experience in medical billing and insurance verification is essential.
Customer Service Experience:
Two years of experience in a customer service environment is required.
Software Experience:
NextGen EPM and Epic software experience are highly desirable.
Skills and Abilities:
Excellent communication, customer service, and problem-solving skills are essential. Proficiency in keyboarding, Windows environment, and various payer verification/claims software is required.
Physical Requirements:
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Continuous Sitting:
Prolonged sitting is required for this role.
Computer Use:
Frequent use of a computer, including repetitive fine hand manipulation, is necessary.
Occasional Bending and Twisting:
Occasional bending and twisting of the neck and back, standing, and/or walking may be required.
Lifting and Carrying:
Lifting and carrying items up to 25 pounds may be necessary.
What We Offer:
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Competitive Compensation:
A competitive salary and benefits package that reflects your value to our organization.
Opportunities for Growth:
A supportive and inclusive work environment that fosters growth, learning, and development.
Professional Development:
Access to training, mentorship, and opportunities for advancement within the company.
Work-Life Balance:
A flexible work schedule that allows for a healthy balance between work and personal life.
Recognition and Rewards:
Recognition and rewards for outstanding performance and contributions to the team.
Join Our Team:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team. Apply now to become an Experienced Customer Service Representative – Medical Billing and Insurance Verification Specialist and take the first step towards a rewarding and challenging career. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job