Experienced Full Stack Behavioral Health Advocate – Remote After Hours Call Center Specialist for Optum’s Global Care Network

About Us

At Optum, we're shaping the future of healthcare by delivering care, aided by technology to help millions of people live healthier lives. Our mission is to connect people with the care, pharmacy benefits, data, and resources they need to feel their best. We're a global organization that values diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

About the Role

We're seeking an experienced Full Stack Behavioral Health Advocate to join our After Hours Call Center Team. As a member of our team, you'll be responsible for handling provider/facility requests for higher levels of care and member crisis calls. This is a remote opportunity, and you'll have the flexibility to work from home while taking on some tough challenges. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now!

Primary Responsibilities

• Field inbound calls in a queue from members and providers for the purpose of assessment and triage
• Focus on initial inpatient admission for psychiatric and chemical dependency patients
• Make patient assessments and determine appropriate levels of care
• Participate in member crisis calls
• Determine if additional clinical treatment sessions are needed
• Manage inpatient mental health cases throughout the entire treatment plan
• Administer benefits
• Coordinate benefits and transitions between various areas of care
• Identify ways to add value to treatment plans and consult with facility staff

Why Consider Working for UnitedHealth Group?

For starters, we offer a competitive base pay, a comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)

More information can be found at: What We Offer and United Well-being.

Required Qualifications

To be successful in this role, you'll need to have:

• A Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2 years of experience in behavioral health
• An active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN
• 2 years of post-master's or RN experience in a related mental health environment
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
• A proven ability to talk and type at the same time while navigating between multiple screens and programs
• A proven ability to work in a fast-paced environment and adapt to change
• A dedicated, distraction-free workspace and access to install secure high-speed internet via cable/DSL/fiber at home
• The ability to work evenings, overnights, weekends, and holidays per your assigned schedule
• Residency in Missouri

Preferred Qualifications

We're looking for candidates with:

• Inpatient experience
• Crisis intervention experience
• Behavioral health utilization management experience
• Call center experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and/or Locus criteria
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Career Growth Opportunities and Learning Benefits

We believe everyone deserves the opportunity to grow and develop their skills. As a member of our team, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• A commitment to diversity, equity, and inclusion

Work Environment and Company Culture

We're a global organization that values diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Our work environment is fast-paced and challenging, but we're committed to supporting our employees every step of the way. We believe in rewarding talent and providing opportunities for growth and development.

Compensation, Perks, and Benefits

We offer a competitive base pay, a comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)

More information can be found at: What We Offer and United Well-being.

Conclusion

We're seeking an experienced Full Stack Behavioral Health Advocate to join our After Hours Call Center Team. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you.

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