Experienced Full Stack Customer Service Agent – Auto Dealer Support

Are you a customer service enthusiast with a passion for problem-solving and a knack for providing exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark family as a Remote Customer Service Agent – Auto Dealer Support! At blithequark, we're dedicated to delivering extraordinary experiences that exceed our customers' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to automotive dealerships, helping them navigate orders, track shipments, and resolve issues with ease. With our comprehensive training program, you'll gain the skills and knowledge needed to succeed in this exciting role.

What You'll Do

As a Remote Customer Service Agent – Auto Dealer Support, you'll be responsible for:

• Providing exceptional service to automotive dealerships over the phone, via email, chat, and other communication channels
• Utilizing your computer skills to research requests related to profile assistance, track vehicle shipments, and assist with car warranties
• Escalating critical orders and offering timely and accurate solutions to customers
• Maintaining a positive and upbeat attitude, even in high-pressure situations
• Collaborating with internal teams to resolve complex issues and ensure customer satisfaction

Skills For Success

To excel in this role, you'll need:

• Excellent computer, typing, and phone skills
• Proficiency in speaking and typing simultaneously
• Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues
• A solid work ethic, with the ability to meet deadlines and prioritize tasks effectively
• Excellent organizational and interpersonal skills, with a keen eye for detail

Eligibility Requirements

To be considered for this role, you must:

• Possess a high school diploma or equivalent
• Have at least two years of customer service experience, preferably in a call center, retail, restaurant, fast food, hotel, or similar environment
• Be available to work during the scheduled hours of operation, with a reliable schedule and minimal absences
• Be a resident of Michigan, with high-speed internet access at home and a secluded, distraction-free work environment

Schedule

As a Remote Customer Service Agent – Auto Dealer Support, you'll work a flexible schedule that includes:

• Training (first five weeks): 8 hours/day, Monday-Friday, 8am-5:30pm Eastern time
• Hands-on calls (next four weeks): 8am-8pm Eastern time, Monday-Friday
• Work schedule: 8am-8pm Eastern time, Monday-Friday, with no weekends

Nice to Have

While not required, a degree in a relevant or related field, or experience in the automotive industry, would be a valuable asset in this role.

Remote Work Requirements

To ensure your success as a Remote Customer Service Agent – Auto Dealer Support, you'll need:

• High-speed internet access at home, connected via Ethernet or landline
• A secluded and distraction-free work environment

The Remote Experience

Want to see what it's like to work for blithequark from home? Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. Watch the video now!

Why Join Our blithequark Family?

At blithequark, we believe that your employment is more than just a paycheck. It's a combination of competitive pay, health benefits, and other perks that make your total compensation package truly exceptional. Here are just a few reasons why you'll love working for us:

• Health & Wellness Benefits: Medical and prescription coverage, including free annual physicals, dental and vision insurance, paid time off, and associate wellness programs
• Financial Benefits: 401(k) with match, flexible spending account, life insurance, and short- and long-term disability insurance
• Benefits to Make Your Life Easier: Teladoc, free online access to doctors 24/7, 24/7 nurse help desk, patient advocacy, and family, financial, and estate guidance services

About blithequark

At blithequark, our mission is to deliver extraordinary experiences that exceed our customers' expectations. We do this by leading with humility, embracing everyone, sweating the details, and making the impossible possible – for our blithequark family members and for the world-leading companies that partner with us.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to creating an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable Accommodations

As part of our commitment to diversity and inclusion, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Apply Now!

Ready to join the blithequark family as a Remote Customer Service Agent – Auto Dealer Support? Apply now and take the first step towards an extraordinary career! Apply Job! Apply for this job