Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support

Are you a highly motivated and experienced customer service professional with a passion for healthcare? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we encourage you to join blithequark, a leading national telehealth company specializing in neuropsychology, as a full-time Healthcare Customer Service Representative. At blithequark, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to access expert care within weeks, rather than waiting over a year for an appointment. As a key member of our growing team, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of our mission.

About blithequark

blithequark is a rapidly growing telehealth company dedicated to providing cutting-edge neuropsychology services to patients nationwide. Our team is passionate about making a meaningful difference in people's lives by offering expert diagnosis and treatment options that are faster, cheaper, and more accessible than traditional healthcare settings. With a strong commitment to innovation, quality, and patient satisfaction, we're shaping the future of healthcare and seeking like-minded professionals to join our journey.

Responsibilities

As a Healthcare Customer Service Representative at blithequark, you'll be responsible for:

• Answering inbound sales calls to help patients or their families decide to book our services
• Checking insurance coverage for patients, submitting pre-authorizations, and resolving any related issues
• Following up with potential patients to ensure a seamless experience and address any concerns
• Scheduling appointments and rescheduling when necessary, ensuring timely and efficient communication with patients and our operations team
• Providing weekly sales updates to the operations manager, highlighting key achievements and areas for improvement
• Following up with patients on status, including equipment, materials, and surveys, to ensure a high level of satisfaction and engagement

Requirements

To succeed in this role, you'll need:

• At least 10 years of customer service experience, with a strong track record of delivering exceptional service and building long-term relationships
• 5+ years of medical receptionist experience, including insurance verification and related administrative tasks
• 5+ years of inside/inbound sales experience, with a proven ability to drive sales growth and meet or exceed targets
• Strong computer and organization skills, with the ability to work efficiently in a fast-paced environment
• Highly self-motivated and enthusiastic about spending all day talking to prospects on the phone
• Highly flexible, with a willingness to adapt to changing priorities and responsibilities as our company grows and evolves

Compensation, Growth, and Benefits

As a valued member of our team, you can expect:

• A competitive base salary of $42,000-$49,000 per year, depending on your experience and qualifications
• Potential annual bonus of up to $5,000, based on individual and team performance
• 7 paid time off (PTO) days plus 3 paid holidays, allowing you to recharge and enjoy your personal time
• Comprehensive medical, dental, and vision insurance, ensuring your physical and mental well-being
• 401(k) matching, helping you build a secure financial future
• Flexible schedule, allowing you to balance your work and personal life
• Work-from-home opportunities, enabling you to work in a comfortable and distraction-free environment

Work Environment and Culture

At blithequark, we're committed to creating a positive, inclusive, and supportive work environment that fosters growth, collaboration, and innovation. Our team is passionate about making a difference in people's lives, and we're seeking like-minded professionals who share our values and enthusiasm. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and connected team.

How to Apply

If you're a motivated and experienced customer service professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please ensure you've completed the required skills tests and recorded phone interview, and are available to answer the phone and work in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm PST every business day. Apply now and join blithequark on our mission to revolutionize the way patients receive expert diagnosis and treatment for cognitive disorders. Apply for this job