Experienced Customer Experience Agent (Overnight Shift) – Live Shopping and Ecommerce Innovation

Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift). As a key member of our remote co-located team, you will play a vital role in driving user satisfaction and loyalty across our live shopping platform.

About blithequark

blithequark is revolutionizing the ecommerce landscape by bringing together community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're committed to our values of innovation, customer obsession, and teamwork. With hubs in the US, UK, Ireland, Poland, and Germany, we're a global company with a local touch. Our mission is to create a seamless and engaging experience for buyers and sellers alike, and we're looking for talented individuals to help us achieve this vision.

The Role

As an Experienced Customer Experience Agent (Overnight Shift), you will be responsible for delivering exceptional customer experiences through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if issues arise, you will work tirelessly to resolve them in a timely and high-quality manner. Your expertise will be essential in driving positive outcomes for our users, and you will be expected to become an expert in blithequark's product, processes, and systems.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. As a customer service professional with a passion for delivering exceptional experiences, you will be comfortable taking on any role or task, learning new skills, and being part of building a great company. Your background should include:

• Open to overnight shift from 10pm - 7:00am PST
• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a member of our Customer Experience team, you will be part of a remote co-located team that operates out of hubs within the US, UK, Ireland, Poland, and Germany. You will be required to be within commuting distance of our Phoenix, AZ hub.

Compensation and Benefits

We offer a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

blithequark is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're a customer-centric problem solver with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Agent (Overnight Shift) role at blithequark. Please visit our website to submit your application: Apply Job! Apply for this job