Dir, Digital Platforms Agency

About the position Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. BE PART OF THE CONNECTION Are you ready to take on the role of Director, Digital Platforms Agency, where you'll set the strategic direction for Spectrum's autonomous team focused on quality, reduced complexity, and faster time-to-market through collaboration? In this leadership position, you will develop a high-performing organization by fostering an iterative and continuously improving environment. You'll also ensure strong cross-functional communication and participation in product planning, deployment, and support.

Responsibilities

• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
• Develop an effective leadership team and assist them with developing their direct reports to drive a high performance culture.
• Lead development of new products, technologies, and initiatives.
• Review selections on bids for contracted projects, and provide recommendations as necessary.
• Oversee capital budget process and execute approved budget plan.
• Lead and participate in succession planning.
• Responsible for the quality and performance of all software solutions created.
• Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
• Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
• Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
• Develop processes for cross-functional skills development within team.
• Uphold team operating rhythm to enable data-driven iterative improvement.
• Ensure that the team is changing and iterating as a cohesive, inclusive unit.
• Develop and operationalize a communication plan that ensures alignment with internal and external teams.
• Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.

Requirements

• 8+ Technical and/or Product Management Experience
• 8+ Experience Leading Complex Projects
• 5+ Team (Direct Staff) Leadership
• 2+ Budget Management
• Bachelor's degree or equivalent experience
• Advanced cognitive and communications skills
• Advanced analytical skills
• Effective problem resolution techniques, ability to find solutions
• Advanced business acumen and sense of urgency to achieve business results
• Advanced customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
• Expert on product and outcome. Seeks learning opportunities and is not above any of the details
• Understands where the customer and industry is going and how our products must adapt to meet those needs

Nice-to-haves

• Related industry experience - Cable, Telecommunications, Software/Online Services
• Master's Degree

Benefits

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life.

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