Experienced Customer Success Associate - Remote

Join blithequark, a dynamic and innovative company empowering professionals and industry leaders to grow their personal brands and digital influence. As a Customer Success Associate, you will play a vital role in managing and interacting directly with clients, overseeing content development for their social channels, and driving growth through strategic partnerships and product improvement.

About blithequark

At blithequark, we are passionate about empowering professionals and industry leaders to amplify their voices and grow their personal brands. Our mission is to provide cutting-edge solutions and expert guidance to help our clients succeed in the ever-evolving digital landscape. With a global team and a diverse client base, we offer a unique opportunity to work with top leaders and entrepreneurs across various industries.

The Nest: Our Work Environment

We are a start-up/scale-up company with a "think like an owner" mentality and a sense of mission. We value flexibility, human connection, and open communication. Our team is global, and we work with teammates across countries. We prioritize our team's wellbeing, providing extra "wellbeing days" to rest, recharge, and pursue their passions.

The Role: Customer Success Associate

As a Customer Success Associate, you will be responsible for:

Customer Account Management

* Serve as the primary strategic liaison and day-to-day contact for executives

• Identify expansion opportunities, ensure renewals, and advocate for customers throughout the customer lifecycle
• Oversee the onboarding of new accounts to ensure successful launch and continual engagement
• Coordinate customer meetings on a monthly and quarterly basis
• Align with customers through Content Strategy Workshops, conduct Strategic Business Reviews, and other key meetings
• Understand customer outcomes by communicating with customers, analyzing performance metrics, providing updates on industry trends, and impact on business success
• Represent the voice of the customer to provide input and feedback into core product, marketing, and sales processes
• Continually reinforce value and deliver successful outcomes throughout the entire customer journey
• Own and manage the health of the customer relationship using established metrics and KPIs
• Strive to create and maintain a strong customer relationship built on communication, transparency, and trust
• Communicate sensitive information in a tactful manner, being thoughtful about selecting the right approach and medium

Technical Acumen & Product Knowledge

* Possess a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals

• Act as a trusted advisor, thought leader, and subject matter expert to clients, ensuring that they get the most value from the platform with the aim of growing our customer base
• Educate clients on best practices related to social media and usage of the blithequark technology, with the ability to communicate changes and value
• Identify opportunities for product improvement
• Identify client growth opportunities by monitoring analytics, benchmarks, and social media industry changes and trends

Requirements

* Ability to communicate proficiently and build and nurture client relationships. Experience in a client-facing role at a SaaS company, agency, or technology company is a plus

• Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube
• Understanding of social media analytics and paid media is a plus
• Strong professional written and verbal communication skills in English
• Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and projects
• Project management experience, cross-departmental working relationships
• Exceptional time management skills, including the ability to handle multiple clients with changing priorities
• Able to work in fast-paced environments that embrace change and process improvement
• Ample opportunities for growth after 3-6 months within the Customer Success Associate role

What We Offer

* Competitive annual salary: $45,000-$50,000

• Variable compensation
• Opportunities for growth and professional development
• Flexible work environment with the ability to work from home or a co-working space
• Collaborative and dynamic team environment
• Ample opportunities for learning and growth
• Comprehensive benefits package, including wellbeing days and a focus on team wellbeing

How to Apply

If you are a motivated and results-driven individual with a passion for customer success and social media, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Job! Apply for this job