Experienced Customer Service Representative – Disaster Relief Support

At blithequark, we are dedicated to providing exceptional support to those in need, and we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our disaster relief support team, you will play a vital role in helping individuals and businesses affected by natural disasters navigate the recovery process. If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity.

About blithequark and Our Mission

blithequark is a leading provider of innovative solutions to the public sector, and we are proud to support the Federal Emergency Management Agency (FEMA) in their mission to help people before, during, and after disasters. Our team is committed to delivering exceptional service, ensuring that those affected by disasters receive the support they need to recover and rebuild. As a Customer Service Representative with blithequark, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of others.

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our disaster relief support team. As a Customer Service Representative, you will be responsible for providing exceptional support to individuals and businesses affected by natural disasters, responding to inquiries, and resolving complex issues in a timely and professional manner. This is a remote work opportunity, and you will be required to work from home, with occasional visits to our office in Raleigh, NC.

Key Responsibilities

* Respond to incoming calls and emails from individuals and businesses affected by natural disasters

• Provide exceptional customer service, resolving complex issues in a timely and professional manner
• Collect and enter data into our central database, ensuring accuracy and attention to detail
• Compile, verify, and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output
• Retrieve data as requested, maintaining confidentiality and adhering to strict data protection policies
• Maintain and update our database system as necessary, ensuring seamless integration with our technology platforms
• Work closely with our Supervisor(s) to resolve difficult and complex consumer interactions
• Meet Quality Assurance (QA) and other key performance metrics, ensuring exceptional service delivery and high levels of customer satisfaction
• Track and document all inquiries using our applicable systems, maintaining accurate records and reports

Minimum Requirements

* High School Diploma or GED required

• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to pass a federal background check
• Ability to comply with moderate computer usage, including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be a US Citizen per client requirements
• Must reside in the Contiguous US
• Call center experience preferred, but not required

Home Office Requirements

* Hardwired internet (ethernet) connection

• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by blithequark (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date.

Preferred Qualifications

* Experience working in a call center environment, with a strong understanding of call center telephony equipment

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Strong problem-solving skills, with the ability to resolve complex issues in a timely and professional manner
• Experience working with databases and data entry systems, with a strong understanding of data protection policies and procedures

Compensation and Benefits

* Competitive salary, commensurate with experience

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation and sick leave
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

* blithequark is a dynamic and inclusive workplace, committed to fostering a culture of excellence, innovation, and teamwork

• Our team is passionate about delivering exceptional service, and we are dedicated to making a positive impact in the lives of others
• We offer a flexible and supportive work environment, with opportunities for growth and development
• Our office is located in Raleigh, NC, with occasional visits required for equipment pickup and team meetings

How to Apply

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Affirmative Action/Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

Pay Transparency

For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job