Experienced Customer Service Phone Representative – Fitness Service and Sales Department
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two conversations are ever the same? If you're a natural communicator with a knack for building rapport and resolving issues, we want to hear from you! blithequark is seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department, working from the comfort of your own home. As a Customer Service Phone Representative at blithequark, you'll be the first point of contact for our customers, providing top-notch service and support to help them achieve their fitness goals. You'll work closely with our team to ensure seamless communication, resolve issues efficiently, and provide a positive experience for every caller. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
About blithequark
At blithequark, we're committed to creating a fun and upbeat atmosphere that fosters teamwork, innovation, and growth. Our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at your top level of excellence have driven our employees to deliver exceptional results and provide an unparalleled customer experience. We're a growing company that values our employees' contributions and offers a range of benefits and opportunities for career advancement.
Job Summary
As a Customer Service Phone Representative, you'll be responsible for delivering excellent service to our customers, answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service. You'll also make outbound appointment setting calls from already generated inquiries, maintain accurate and useful database records, and manage and monitor SMS (texting platform) and deliver the same amazing customer service as taking calls.
Key Responsibilities
* Deliver excellent service as the first point of contact to our customers
- Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
- Make outbound appointment setting calls from already generated inquiries
- Maintain accurate and useful database records
- Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
- Have a designated and approved in-home workspace
- Have a secondary work place in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- Place outbound follow-up calls
- Answer SMS messages
- Answer questions about the product details, the company, and issues about accounts for the customers
- Perform basic account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics
Essential Qualifications
* Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to speak on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
- Fitness industry experience a PLUS!
Preferred Qualifications
* Previous experience in the fitness industry
- Experience working in a fast-paced call center environment
- Proven track record of delivering exceptional customer service
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
What We Offer
* Competitive base wages
- Group healthcare plan
- Paid time off
- Company training
- Career advancement opportunities
- Fitness reimbursement program to promote health
- Incentive program to boost your drive and eagerness to do a great job
- Career development programs to nurture your skills and abilities in a growing company
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the occasional need to meet with our MI area manager in Midland for meetings, equipment, and ongoing training. Our team is passionate about delivering exceptional customer service and creating a fun and upbeat atmosphere that fosters teamwork, innovation, and growth. We're committed to creating a work environment that's inclusive, supportive, and empowering.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we believe that diversity and inclusion are essential to our success. Apply for this job