Lead Pharmacy Technician, Customer Service and Data Entry Specialist in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer support and care to our long-term care, assisted living, and chronic care customers. As a leader in the healthcare industry, we strive to provide innovative solutions and personalized services that make a meaningful difference in the lives of our patients. Our mission is built on a foundation of heart, compassion, and a commitment to excellence, and we are seeking a talented and experienced Lead Pharmacy Technician to join our team in Peabody, MA.

Job Overview

As a Lead Pharmacy Technician at blithequark, you will have the opportunity to work in a dynamic and supportive environment, leading and supporting our front-end pharmacy technician team and assisting with data entry, customer service, and processing support tasks. Our front-end team is focused on entering orders, working alongside pharmacists to ensure accuracy, and providing exceptional customer service. If you thrive in a leadership role and are looking to take the next step in your career, this is an exciting opportunity to join our team and contribute to our mission of delivering best-in-class customer support.

Key Responsibilities

As a Lead Pharmacy Technician at blithequark, your key responsibilities will include:

• Collaborating with senior technicians to coordinate daily production of assigned areas, including data entry, customer service, and automation
• Troubleshooting and assisting with front-end processes and workflow issues to identify solutions
• Partnering with pharmacy leaders on team training plans and collaborating with field training teams as needed
• Assisting in orientation, training, and education programs for all controlled substances in accordance with policies, procedures, state, and federal laws
• Leading and supporting the front-end pharmacy technician team to ensure exceptional customer service and accurate order processing
• Assisting with data entry, customer service, and processing support tasks during busy periods
• Contributing to the development and implementation of process improvements to enhance customer service and operational efficiency

Essential Qualifications

To be successful in this role, you will need:

• A verifiable High School Diploma or GED
• Certification, licensure, or registration as a pharmacy technician, or as required by state law
• One (1) or more years of experience as a pharmacy technician
• Excellent communication and leadership skills, with the ability to motivate and support team members
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues efficiently
• Proficiency in data entry and customer service software, with the ability to learn new systems and technologies quickly

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience in the long-term care industry
• PTCB National Certification
• Experience with automation and data entry systems
• Strong knowledge of pharmacy operations and customer service principles

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong leadership and teamwork skills, with the ability to motivate and support team members
• Excellent communication and customer service skills, with the ability to provide exceptional support to customers and team members
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues efficiently
• Proficiency in data entry and customer service software, with the ability to learn new systems and technologies quickly
• Strong attention to detail, with the ability to ensure accurate order processing and customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our team members. As a Lead Pharmacy Technician, you will have access to a range of learning and development opportunities, including:

• Paid training and tuition support
• Cross-training opportunities to enhance your skills and knowledge
• FREE business, leadership, and development courses
• Opportunities for advancement and career progression within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and inclusive work environment. Our company culture is built on a foundation of heart, compassion, and a commitment to excellence, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best. As a Lead Pharmacy Technician, you will be part of a dynamic and supportive team, working together to deliver exceptional customer service and care to our patients.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Competitive pay and comprehensive benefits
• Paid training and tuition support
• Cross-training opportunities to enhance your skills and knowledge
• FREE business, leadership, and development courses
• Employee discount programs
• Affordable back-up child and elder care
• Up to $10,000 reimbursement for expenses to build a family: adoption, surrogacy, doula service (if working 30+ hours per week)

Conclusion

If you are a motivated and experienced pharmacy technician looking to take the next step in your career, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Lead Pharmacy Technician, you will have the opportunity to work in a dynamic and supportive environment, leading and supporting our front-end pharmacy technician team and contributing to our mission of delivering exceptional customer service and care to our patients. Apply now to join our team and start your journey with blithequark today!