Experienced Customer Service Project Manager – Leading Furniture Manufacturer – High Point, NC

Introduction to blithequark

At blithequark, we pride ourselves on being a worldwide leading furniture manufacturer, dedicated to providing exceptional products and outstanding customer service. As we continue to grow and expand our operations, we are seeking a highly motivated and experienced Customer Service Project Manager to join our team in High Point, NC. This is an exciting opportunity for a professional with a passion for customer service and project management to take their career to the next level and be part of a dynamic and innovative company.

Job Overview

As a Customer Service Project Manager at blithequark, you will play a critical role in ensuring that our customers receive the highest level of service and support. You will be responsible for identifying and assessing customer needs, building sustainable relationships, and providing accurate and complete information to achieve customer satisfaction. If you have a proven track record of over-achieving quota, strong phone contact handling skills, and excellent communication and presentation skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Identify and assess customers' needs to achieve satisfaction and build sustainable relationships through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools to meet personal and customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents in accordance with company procedures and guidelines
• Follow communication procedures, guidelines, and policies to ensure consistency and quality of service
• Take the extra mile to engage customers and provide exceptional service that exceeds their expectations

Essential Qualifications

• 3+ years of customer service and project management experience, with a preference for experience within the furniture industry
• Proven customer support experience or experience as a client service representative, with a track record of over-achieving quota
• Strong phone contact handling skills and active listening, with excellent communication and presentation skills
• Familiarity with project management systems and practices, with the ability to adapt and respond to different types of characters and situations
• High school degree, with hospitality industry experience and QuickBooks experience preferred

Preferred Qualifications

• Experience working in a fast-paced customer service environment, with a strong focus on quality and customer satisfaction
• Knowledge of customer relationship management (CRM) software and other customer service tools and technologies
• Ability to multi-task, prioritize, and manage time effectively, with a strong attention to detail and organizational skills
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Project Manager, you will have the opportunity to develop your skills and knowledge in customer service and project management, with access to training and development programs, mentorship, and coaching. You will also have the opportunity to work with a talented and experienced team, with a strong focus on collaboration and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative company culture, with a strong focus on customer satisfaction, quality, and excellence. Our work environment is fast-paced and collaborative, with a talented and experienced team that is passionate about delivering exceptional customer service. We offer a competitive starting salary and excellent benefits, with opportunities for career growth and development.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20-$24 per hour, with opportunities for overtime and bonuses. Our benefits package includes excellent health, dental, and vision insurance, with a 401(k) retirement plan and paid time off. We also offer a range of perks and incentives, including employee discounts, recognition and reward programs, and a fun and dynamic work environment.

Conclusion

If you are a highly motivated and experienced customer service professional with a passion for project management, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Project Manager, you will play a critical role in ensuring that our customers receive the highest level of service and support, with opportunities for career growth and development in a dynamic and innovative company. Don't miss out on this opportunity to take your career to the next level and join our talented and experienced team in High Point, NC. Apply today and become part of the blithequark team!