Circuit Delivery Coordinator Lead
About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
This is a 100% remote position.
About your new role:
As a Lead Circuit Delivery Coordinator within our Service Delivery team, you will play a pivotal role in overseeing a team of Circuit Delivery Coordinators (CDCs), working closely with Project Managers to ensure all circuit management activities are executed efficiently and on schedule.
Key Responsibilities:
- Manage the ordering of internet circuits to support customer deployments.
- Track circuit orders and communicate key milestone updates to Project Managers and customers throughout the delivery process.
- Lead, mentor, and coach your team of Circuit Delivery Coordinators on effective escalation practices and provider-specific processes.
- Ensure adherence to carrier policies and internal service delivery standards.
- Collaborate cross-functionally with Project Managers, Engineering, Sales, and Vendor Management to remove roadblocks and maintain delivery timelines.
- Maintain and update Knowledge Base (KB) articles to reflect changes in carrier processes and procedures, ensuring all documentation remains accurate and current.
- Communicate process updates during weekly team calls and contribute to the preparation of the Monday review PowerPoint presentation.
- Take ownership of escalations and provide hands-on support for any off-track orders or issues requiring leadership intervention.
- Monitor your team’s high-priority and past-due cases to ensure timely resolution; no case should remain open for more than four days.
- Participate in the interview process, focusing on identifying candidates who demonstrate both strong skills and alignment with the team’s culture.
Qualifications:
- Minimum of 2-5 years experience in the telecommunications industry.
- Demonstrate experience working with a variety of internet providers, both domestic and international, to effectively manage circuit delivery and escalation processes.
- Demonstrate the ability to continuously develop skills, expand knowledge, and proactively address challenges.
- Ability to document dependencies and priorities clearly
Why you’ll love life at Command|Link
Join us at CommandLink, where you’ll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team