Experienced Customer Support Specialist – Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a national leader in filing service of legal documents, as a Customer Support Specialist. In this role, you will be the face of our company, working closely with customers to resolve their queries and issues while providing a world-class experience.

About blithequark

blithequark is proud to be a national leader in filing service of legal documents, with a rich history spanning over 30 years. Our team of 350 talented professionals operates from offices across the United States, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and Seattle, our home and headquarters. We've built a reputation for innovation, advancing our technology and business processes to stay ahead of the competition. Our commitment to excellence has earned us a loyal customer base, and we're now seeking like-minded individuals to join our team.

Job Overview

As a Customer Support Specialist at blithequark, you will be responsible for addressing and resolving customer inquiries and issues in a timely and professional manner. This role requires a unique blend of technical skills, communication expertise, and problem-solving abilities. You will work closely with other teams to ensure seamless order processing and provide exceptional customer experiences. This is a full-time remote position, requiring you to be located in the US.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Essential Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Familiarity with the legal industry or document filing processes
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues

Skills and Competencies

* Strong customer service skills, with a focus on resolving issues and providing exceptional experiences

• Excellent communication and interpersonal skills, with the ability to work with customers, internal teams, and process servers
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to investigate issues and implement solutions
• Proficiency in Microsoft Office, including Outlook, Excel, and Word
• Experience with PDF Editor and phone systems
• Ability to learn and adapt to new processes and technologies

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to:

• Develop your technical skills and knowledge of our products and services
• Collaborate with other teams to improve processes and implement new technologies
• Participate in training and development programs to enhance your customer service skills and industry knowledge
• Take on additional responsibilities and contribute to the growth and success of our company

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values its employees' contributions and well-being. Our remote work environment offers flexibility and work-life balance, while our company culture promotes collaboration, teamwork, and open communication. We are committed to creating a positive and inclusive work environment that supports the growth and success of our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $14.00 to $18.00 per hour
• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Schedule

This is a full-time remote position, requiring you to work Monday through Friday. We offer a flexible schedule to accommodate your needs and preferences.

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job