Experienced Customer Support Specialist – Cloud Software Solutions for Legal Industry, Remote Customer Service Representative at blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Legal Technology

blithequark is a pioneering company in the legal technology sector, offering a comprehensive suite of software solutions designed to help lawyers manage, automate, and grow their firms. With a global presence spanning 170 countries and over 50,000 lawyers using our products, we are dedicated to revolutionizing the way law is practiced. Our product portfolio includes PracticePanther, Bill4Time, MerusCase, LollyLaw, Headnote, and TrustBooks, catering to diverse practice areas, geographies, and business needs.

We are seeking a highly skilled and empathetic Customer Support Specialist to join our dynamic team. As a Customer Support Specialist at blithequark, you will be the primary point of contact for our clients, providing timely and effective support via phone, chat, and email. You will work closely with our clients to resolve inquiries, identify bugs, and address issues, ensuring a seamless experience with our products.

Key Responsibilities:

• Provide high-level support to clients via phone, chat, and email, ensuring prompt resolution of inquiries and issues.
• Establish and maintain strong customer relationships, fostering trust and loyalty.
• Identify and resolve client issues and concerns, escalating complex problems to senior support teams as needed.
• Diagnose and troubleshoot technical issues, collaborating with development teams to implement fixes.
• Communicate customer feedback, issues, and requests to development teams, ensuring that client needs are addressed.
• Work with cloud support systems such as Intercom, Salesforce, JIRA, and G Suite to manage client interactions and resolve issues.
• Contribute to the improvement of client retention rates through exceptional service and support.
• Participate in ongoing training and professional development to stay up-to-date with product knowledge and industry trends.

Essential Qualifications:

• 2+ years of experience in customer support, preferably in a SaaS environment.
• 2+ years of experience working in the legal industry or a related field.
• Knowledge of Salesforce, Intercom, JIRA, and G Suite is highly advantageous.
• Excellent verbal and written communication skills, with the ability to empathize with clients and provide clear solutions.
• Strong interpersonal skills, with the ability to collaborate with cross-functional teams.
• Data-driven individual with a focus on metrics and continuous improvement.
• Self-motivated, diligent, and able to inspire others through exceptional service and support.

Preferred Qualifications:

• Experience working with cloud-based software solutions and support systems.
• Knowledge of technical processes and integrations, with the ability to discuss complex topics with clients.
• Certifications or training in customer support, sales, or a related field.

What We Offer:

At blithequark, we are committed to creating a work environment that supports the well-being and growth of our team members. Our benefits and perks include:

• Competitive salary and opportunities for career advancement.
• Paid vacation, sick leave, and parental leave, ensuring a healthy work-life balance.
• Remote working flexibility, with the option to work from home or a co-working space.
• Budget for home office improvements, helping you create a comfortable and productive workspace.
• Company culture that encourages work-life balance, with regular team-building activities and social events.
• 100% paid PPO medical, vision, and dental insurance, 401k matching, and equity grants.
• Bi-annual company retreats and many other fun activities to bring our team together.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional customer experiences and driving innovation in the legal technology sector. As a Customer Support Specialist, you will have the opportunity to:

• Work with a talented team of professionals who share a common vision.
• Contribute to the growth and success of our company, shaping the future of legal technology.
• Develop your skills and expertise through ongoing training and professional development.
• Enjoy a dynamic and supportive work environment that values work-life balance.

If you are a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Join our team and help us revolutionize the way law is practiced!