Experienced Customer Service Representative – Nights and Weekends – Full-Time Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative, working nights and weekends in a full-time capacity.

About blithequark

As a leading player in the ticketing industry, blithequark has been voted best Customer Service two years in a row by Newsweek. Our commitment to creating exceptional experiences for our VIP customers is unmatched, and we're looking for talented individuals to join our team. With a focus on live events, sports, and entertainment, you'll have the opportunity to engage with hundreds of customers and sellers, making a real impact on their experiences.

Your Role in blithequark's Success

As a Customer Service Representative on our Expedited Resolutions Team, you'll be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your role will be critical in connecting our VIP customers to the events that excite them, and you'll play a key part in creating exceptional experiences from the point of purchase until they enter the gates.

Key Responsibilities:

* Maintain excellent customer experience with tone, empathy, confidence, and attention to detail

• Develop and present solutions to fan issues efficiently and effectively
• Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions
• Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience

Your Career Progression at blithequark

As a Customer Service Representative on our Expedited Resolutions Team, your role expectations will progress as follows:

30 Days in:

* Complete new hire orientation, gaining the resources you need to be successful

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers
• Acclimate to team and company norms, business objectives, and blithequark's values
• Understand the flow of buyer orders and entry-level call inquiries
• Become familiar with company policies and processes
• Navigate and resolve non-complex calls
• Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety

90 Days in:

* Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety

• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
• Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts

180 Days in:

* Apply methods to execute individual tasks that positively impact the team

• Play an active role in continued learnings to advance skill sets necessary for team goals
• Competent on industry nuances and company policies
• Manage highly complex, escalated, and high-value contacts without guidance
• Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities

What You'll Bring:

* Work experience in customer service in retail or service-related industry

• Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality
• Excellent empathy, confidence, and patience
• Written communication skills with an aptitude for grammar and spelling accuracy
• Capable of multitasking in a fast-paced environment
• Self-reliant and ability to work with minimum supervision
• Research skills to troubleshoot customer issues
• Willing to be flexible in work hours where needed
• Genuine interest in live events, sports, and entertainment

Work Schedule:

* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.

• Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off
• Hours are: 3:30pm-12:00am.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.

Bonus & Overtime Eligibility:

* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant

• Any hours worked over 40/week are overtime eligible

What You'll Enjoy at blithequark:

* See your favorite live events and performers on us!

• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs
• Earn additional income through bonus incentives
• Save for your future through 401K Matching

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative. Apply now and take the first step towards a rewarding career with a best-in-class company! Apply for this job