Experienced Remote Call Center Customer Service Representative - Injury Claims and Compensation at Blithequark

Join Blithequark: Empowering Hope and Delivering Exceptional Customer Service

Blithequark is a pioneering organization dedicated to helping Americans understand the potential risks associated with certain medications, medical products, consumer products, and toxins. Since our inception in 2015, we have been driven by a mission to provide hope and support to individuals who have suffered or lost loved ones due to negligence. We are now seeking a compassionate and results-driven Remote Call Center Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in connecting with individuals who have expressed interest in seeking compensation for their injuries.

About Our Mission and Values

At Blithequark, we believe that everyone deserves access to accurate information and support when navigating complex injury claims. Our team is built on a foundation of empathy, expertise, and a commitment to delivering exceptional customer experiences. We value our employees' growth and well-being, offering a dynamic work environment that fosters professional development and work-life balance.

Job Summary

We are looking for an experienced and motivated Remote Call Center Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for connecting with individuals who have expressed interest in seeking compensation for their injuries. You will assess their eligibility for potential compensation, provide exceptional customer service, and work towards achieving key performance indicators (KPIs). If you have a passion for helping others, excellent communication skills, and a results-driven mindset, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect with individuals who have expressed interest in seeking compensation for their injuries through an automated dialer system.
• Conduct high-volume calls, speaking with 40-50 callers per day, and potentially qualifying 1-5 callers for compensation.
• Multitask by listening, answering questions, and viewing multiple windows to ensure efficient and effective communication.
• Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
• Accurately utilize phone software (VICI), proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
• Participate in training and other learning opportunities to expand knowledge of the position and enhance skills.
• Adhere to all company policies and procedures, ensuring compliance and maintaining a high level of professionalism.
• Assist with other projects as needed, demonstrating flexibility and a willingness to contribute to the team's success.
• Troubleshoot and problem-solve basic IT problems, ensuring minimal downtime and optimal performance.

Requirements

Essential Qualifications

• Reside in the State of Florida or New Jersey.
• Have a quiet, distraction-free space to work, ensuring minimal interruptions and optimal productivity.
• Possess a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:
  • 8GB of RAM
  • 20 GB of free storage
  • 1.2 GHz or faster CPU
• Have high-speed internet with the following specifications:
  • 50Mbps with 100MBps upload minimum (standard internet)
• Own a reliable noise cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432).
• Have a strong background in a call-center environment and sales-focused experience.
• Possess 2+ years of phone sales/customer service experience, demonstrating a proven track record of success.

Preferred Qualifications

• Excellent verbal and written communication skills, with the ability to effectively engage with callers and provide clear information.
• Strong interpersonal and customer service skills, with a focus on delivering exceptional experiences and building rapport with callers.
• Competitive mindset with a focus on achieving results and meeting KPIs.
• Ability to work 40+ hours per week, demonstrating a commitment to the role and the organization.

What We Offer

Compensation and Benefits

• Competitive salary range starting at $17.31/hour, with commissions and bonuses potentially increasing total compensation to $33.00+/hour ($70,000+).
• Comprehensive benefits package, including:
  • Health Insurance
  • Vision & Dental Coverage
  • Paid Holidays
  • Paid Time Off (PTO)
• Eligible for overtime outside of the training period, providing opportunities for additional income.

Work Environment and Culture

• Flexible remote work arrangement, allowing for work-life balance and autonomy.
• Dynamic and supportive team environment, with a focus on professional growth and development.
• Opportunities for career advancement and skill development, ensuring a challenging and rewarding experience.

Hours of Operation

We offer a full-time schedule of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule:
  • Monday-Thursday: 9:00 AM - 5:00 PM Eastern
  • Friday: 8:30 AM to 4:30 PM Eastern

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship opportunities, and regular feedback sessions. Our goal is to empower you with the skills and knowledge necessary to excel in your role and advance in your career.

Why Join Blithequark?

If you are a motivated and compassionate individual with a passion for helping others, we invite you to join our team. At Blithequark, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and development. Apply now to become a part of our team and make a meaningful impact in the lives of individuals seeking compensation for their injuries.

How to Apply

If you are excited about this opportunity and believe you have the skills and experience to excel as a Remote Call Center Customer Service Representative at Blithequark, please submit your application. We look forward to hearing from you and discussing this opportunity in further detail.