HR Support Specialist – Entry Level

Job Description

Under the direct supervision of the Vice President, Human Resources/Risk Management, the Human Resources Support Specialist provides a variety of customer support services for the department. In the performance of these duties, the HR Support Specialist maintains strict confidentiality of all information and exhibits through his/her work the values consistent with the mission of Insight Hospital & Medical Center. The HR Support Specialist provides high-quality service to all customers. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests. Provides service to customers:

• * Greets all walk-in customers (applicants, employees, guests, etc.) and responds to routine requests in a timely and professional manner.
• * Answers Human Resources department phone lines in a professional and friendly manner.
• * Takes messages and refers calls to appropriate staff members promptly.
• * Retrieves, responds to, and/or appropriately directs Human Resource voice mail messages accordingly.
• * Distributes Human Resources information and forms to customers.
• * Reviews submitted forms to ensure that all information and signatures are complete.
• * Assists in communicating benefits information and interpreting human resources policies and procedures.
• * Responds to employment verification requests following Hospital policy
• * Prepares and mails employee anniversary cards monthly.
• * Collects and distributes mail. Order, receive, and distribute routine supplies for the department.
• * Coordinates maintenance and upkeep of departmental machines (i.e. copier, fax, etc.)
• Assist with recruitment functions:
• * Prepares and mails application acknowledgments bi-weekly.
• * Administers skill tests to applicants.
• * Schedules newly hired employees for pre-employment processing and Hospital orientation.
• * Distributes, collects, and reviews all employment-related documents.
• * Verifies employment eligibility and completes I-9 forms.
• * Coordinates reference and criminal background check processes.
• * Photocopies supporting documentation (i.e., licensure).
• * Issues hospital identification badges.
• * Prepares official personnel files.
• * Maintains master files for applications, I-9 forms, and other human resource documents.
• Assists with various departmental-related duties:
• * Coordinates the retrieval and return of terminated employee files as needed.
• * Enters New Employee Orientation (NEO) attendees in the Health Stream System application.
• * Maintains and enters employee parking information in access.
• * Prepares check requisitions and purchase orders.
• * Assigns lockers and issues uniform vouchers.
• * Completes special projects and performs other related duties as assigned.
• Required Knowledge, Skills, and Abilities:

Knowledge:

• * High School Diploma required
• * Five years of customer experience required; specific human resources experience preferred; OR any similar combination of education and experience.
• Skills:
• * Excellent interpersonal and customer service skills required.
• * Proficient in Microsoft Office Suite required and prior experience with an HRIS database preferred.
• Abilities:
• * Ability to learn and adapt to new computer systems is preferred.
• * Professionalism and confidentiality are required.
• Physical Requirements:
• * Prolonged periods of sitting at a desk and working on a computer.
• * Must be able to lift or push/pull up to 25 pounds
• Insight is an equal opportunity employer and values workplace diversity!

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