Experienced Customer Service Representative I – Building Relationships, Contributing to Our Communities, and Embracing Our Boldness at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a forward-thinking organization dedicated to building relationships, contributing to our communities, and embracing our boldness! As a Customer Service Representative I at blithequark, you will be the face of our organization, providing top-notch service to customers opening and maintaining deposit accounts while suggesting and explaining products and services. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you!

About blithequark

blithequark has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, blithequark is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education, and occupational qualifications. With over 60 locations, blithequark offers a variety of excellent career opportunities in Oklahoma and Kansas.

Job Summary

As a Customer Service Representative I, you will be responsible for providing exceptional customer service to customers opening and maintaining deposit accounts while suggesting and explaining products and services. You will be the primary point of contact for customers, answering their questions, resolving their concerns, and providing solutions to their banking needs.

Key Responsibilities

* Open and maintain deposit accounts

• Understand and explain all products and services accurately when offered to customers
• Open new deposit accounts and execute all CIP requirements
• Maintain deposit accounts as requested (update accounts, order checks, etc.)
• Discuss and resolve questions and concerns with customers when possible
• Engage with customers in a caring and respectful manner
• Image work documents timely and accurately as required daily

Essential Functions

* Provide exceptional customer service to customers opening and maintaining deposit accounts

• Understand and explain all products and services accurately when offered to customers
• Open new deposit accounts and execute all CIP requirements
• Maintain deposit accounts as requested (update accounts, order checks, etc.)
• Discuss and resolve questions and concerns with customers when possible
• Engage with customers in a caring and respectful manner
• Image work documents timely and accurately as required daily

Work Environment

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer, and other office equipment associated with this position, as well as a large amount of face-to-face interaction with customers. Individuals in this position are typically seated at their personal desk for the majority of the day.

Requirements

* Minimum one (1) year of proven customer service experience

• Previous experience in banking and knowledge of banking processes preferred
• Basic clerical skills with the ability to manage multiple tasks effectively
• High school diploma or GED required
• Knowledge of bank products, services, and regulatory requirements preferred
• Ability to effectively communicate with customers and co-workers
• Working knowledge of applicable computer systems
• Strong customer service, interpersonal, and communication skills
• Ability to work in a fast-paced work environment managing multiple tasks/projects and deadlines simultaneously

Preferred Qualifications

* Previous experience in banking and knowledge of banking processes

• Basic clerical skills with the ability to manage multiple tasks effectively
• Knowledge of bank products, services, and regulatory requirements
• Ability to effectively communicate with customers and co-workers
• Working knowledge of applicable computer systems
• Strong customer service, interpersonal, and communication skills

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment managing multiple tasks/projects and deadlines simultaneously
• Basic clerical skills with the ability to manage multiple tasks effectively
• Knowledge of bank products, services, and regulatory requirements
• Ability to effectively communicate with customers and co-workers
• Working knowledge of applicable computer systems

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative I, you will have opportunities to:

• Develop your customer service skills and knowledge of banking products and services
• Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, respectful, and supportive of all employees. As a Customer Service Representative I, you will be part of a team that is dedicated to delivering exceptional customer experiences and building strong relationships with our customers.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefit package that includes:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Ongoing training and development programs
• A dynamic and inclusive work environment
• A comprehensive benefit package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is welcoming, respectful, and supportive of all employees. Apply for this job