Experienced Customer Service Representative - Healthcare Specialist – 100% Remote Michigan

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative - Healthcare Specialist. As a key member of our remote customer care team, you will play a vital role in providing top-notch support to our US-based customers, addressing their healthcare benefits questions and concerns with care, empathy, and expertise.

About blithequark

At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a strong commitment to excellence, we strive to exceed our customers' expectations and build long-lasting relationships.

Responsibilities

As a Customer Service Representative - Healthcare Specialist, you will be responsible for:

• Answering inbound calls from US customers and addressing questions and concerns regarding their healthcare benefits
• Handling incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
• Working closely with patients and conducting conversations on therapy changes on targeted medications
• Demonstrating knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification
• Ensuring HIPAA compliance and maintaining patient confidentiality
• Communicating effectively between levels of professionals, including doctors' offices and pharmacists
• Ensuring timely and accurate billing for unbilled claims and account payment for outstanding balances while demonstrating excellent customer service to patients
• Resolving insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors
• Maintaining supporting chronological notes that detail actions taken to resolve outstanding unbilled claims
• Educating customers on online self-service for updates and helping troubleshoot these self-services
• Empathizing and resolving concerns to simplify the customer's healthcare experience
• Navigating through multiple computer applications with speed and accuracy
• Adapting to learn new call types when business needs change and flexing support in those areas

Requirements

To succeed in this role, you will need:

• 6+ months of experience in a high-volume call center
• 1+ year of "high-level" empathetic customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate through multiple computer applications with speed and accuracy
• Adaptability and flexibility to learn new call types and support areas
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 18+ years old
• Reliable high-speed internet connection with at least 25 Mbps download speed
• Dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Work at Home Requirements

As a remote employee, you will need to meet the following requirements:

• High-speed internet with at least 25 Mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services)
• Must have a hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for
• Dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Benefits and Perks

As a valued member of our team, you will enjoy:

• Competitive hourly rate of $14-$15 per hour + overtime during peak needs
• Benefits eligibility after 60 days
• Access to up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. With a strong commitment to employee satisfaction and career advancement, we offer:

• Opportunities for professional development and career growth
• A supportive and collaborative work environment
• A comprehensive training program to help you succeed in your role
• A competitive salary and benefits package

Equal Opportunity Employer

blithequark is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and a member of our talent acquisition team will be in touch to discuss your qualifications further. Apply Job! Apply for this job