Experienced Customer Service Center Coordinator – Smart Buildings, Automation, Fire Alarm, and Security Systems – 1st Shift

Join the Team at blithequark: Where Technology Meets Sustainable Progress

At blithequark, we're dedicated to empowering customers by combining the real and digital worlds, enabling sustainable progress through technology. Our mission is to improve how we live, work, and move today and for the next generation. We believe that the only way a business thrives is if our people are thriving, which is why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

About Our Smart Buildings Division

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives. We're looking for talented individuals like you to join our team and contribute to making a positive impact.

Job Summary

We're seeking an experienced Customer Service Center Coordinator to join our team on a 1st shift. As a Customer Service Center Coordinator, you will handle normal and after-hours dispatch and documentation of all emergency calls for Retail Commercial Services & Support. You will provide support functions for several offices, aiding in meeting customers' needs during critical times to ensure performance demands are met.

Key Responsibilities:

• Coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines.
• Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling.
• Serve as the main point of contact for all service customers, ensuring all service requests and dispatches are well-detailed, coordinated, prioritized, and organized for review and follow-up action.
• Work alternating weekly work schedules within the anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, which may include weekend days as scheduled.
• Cover additional alternate days/schedules to meet department needs.

Requirements and Qualifications

Basic Qualifications:

• High school diploma or state-recognized GED.
• 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry or military background.
• Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP).
• Strong typing skills.
• Ability to work during times of high call processing activity and time constraint demands.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Associate Degree.
• 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry.
• Knowledge of HVAC Controls Concepts (Mechanical & Automation).
• Bilingual (Spanish or French).

What We Offer

Compensation and Benefits:

The pay range for this position is $33,800 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

At blithequark, we offer a variety of health and wellness benefits to our employees. Our benefits package includes:

• Medical, dental, and vision coverage.
• Retirement savings plans.
• Paid time off and holidays.
• Flexible work arrangements.
• Professional development opportunities.

Career Growth and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Training and development programs.
• Mentorship opportunities.
• Career advancement opportunities.
• Industry-leading certifications and credentials.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We're committed to creating a workplace that reflects the diversity of society and provides opportunities for all employees to grow and thrive.

Our work environment is dynamic and fast-paced, with a focus on teamwork, collaboration, and innovation. We offer a range of employee resources and support services to help our employees succeed.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark.

Don't miss out on the chance to join our team and contribute to making a positive impact. Apply today and help create a better tomorrow with us!

Diversity, Equity, and Inclusion

At blithequark, we value your unique identity and perspective. We're fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Equal Employment Opportunity Statement

blithequark is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our HR team for support.